1. Spotlight on Interlibrary Loan / Document Delivery
Carol Stephenson
Connie Shuttleworth
May 7, 2002

2. ILL/DD now provides the following services
Borrowing - approx. 10,000 filled/year
Lending -approx. 9,000 filled/year
CISTI Source– approx. 3,000 filled/year
IBIS–approx. 150/year

3. ILL/DD Staff Responsibilities
Connie Shuttleworth – borrowing
Marlene Laurence – borrowing
Denise Paquette – borrowing / lending backup
Mone Quintana – mornings – borrowing
John Sitler – borrowing and lending backup
Betty Miller – lending , borrowing backup
Shirley Fraser – borrowing, IBIS assistant

4. ILL/DD “Jargon”
Aviso
Ariel
Unmediated / mediated requesting
ISO protocols
Parsing
OCLC, Amicus, TraceIT, GBV, BLLD,

5. ILL/DD Borrowing Services Workflow overview
Receive requests
Verify
Identify locations
Request loans
Request photocopies
Purchase special materials

6. Following the path of a journal article request – order process
Web form 6pm Monday
Parsed - Aviso Tuesday 8am
Paper request printed / numbered
Patron info checked
TRELLIS search 9am
AMICUS – locations 11am
Order updated– out noon
Paper filed

7. Messages patron receives

8. Paper request

9. Following the path of journal article request – receipt process
-Wed am - subscription cancelled
Next location chosen –Wed pm – 4pm
Article received – Monday noon
Processed - afternoon
Aviso updated – to undergrads
Grads/faculty – on-campus mail
Undergrads –mail with TUGbars

10. Article received – undergrad. Email message

11. Possible problems with journal article requests
Patron issues
ILL Staff issues
User services issues

12. Following the path of a foreign language book request – order process
Web form 6 pm Monday
Parsed - Aviso Tuesday 8am
Paper requests numbered 9am
Trellis searched 9:30am
Search
Unable to verify – re-search
GBV - 11am Wednesday
Fax request
Aviso updated
Paper filed

13. Book request

14. Following the path of a foreign language book request – receipt process
Book received
Bookband
Aviso updated – to patron
Material not picked up – reminder / overdue
Book returned to lending library
Aviso updated/ paper form filed.

15. Book received – email notification

16. Bookband patron name request number due date NO RENEWALS
cost to Library
lending restrictions
return policy pick up location
overdue notification inquiries

17. Overdue book notice

18. ILL/DD Lending Services Workflow Overview
Receive requests from other academic libraries and non-profit institutions worldwide – Web info and form
Verify requests using TRELLIS
Send photocopies of articles / books
Invoice with item / Special arrangements

19. ILL/DD Lending and User Services
TRELLIS record
electronic versus print
Pick up from the Church Colleges / Annex
24 hour turnaround time for borrowers
Signed out approximately 6 weeks. –no renewals, no recalls

20. TRELLIS record – book in use by ILL lender

21. CISTI Source Overview
Accounts - liaison librarians
Unmediated requesting
Search - identify article -order online – check status online
Not at CISTI, auto forwarding to BLLD
New options– individual accounts / alerting
Online tutorial

22. CISTI Source timelines
2-3 days - CISTI
Add BLLD
Received by Ariel
Undergrad articles –10 days
Optometry, faculty and grads – on-campus mail
Notifications
Reorders

23. CISTI Source cancellation notice for faculty / grads

24. CISTI Source cancellation notice for undergraduates

25. IBIS Overview
Industrial and Business Information Service
Companies and individuals
UW theses
Fees
IBIS contact info

26. ILL/DD contact information
The public service desk in ILL/DD is staffed–8:30-4:00 Monday to Friday
Phone – ext. 2598 –
CISTI Source problems – Rose Koebel