1. Assoc. Prof. dr Robert Gawłowski WSB University in Torun
Multi-level governance and public sector innovations in Poland
Assoc. Prof. dr Robert Gawłowski
WSB University in Torun

2. Innovations in public sector
Shared services centres
Next generation of public services
Knowledge and skills

3. Innovations in public sector
Innovation is a key driving force behing the knowlegde-based economy.
How to deal with it in public sector which is compeletely different than privite one?
Basic boundaries: risk, structures, civil service skills, lack of innovation culture and best practise.

4. Shared services centres in public administration
Rethinking the machinery of government needs to make public institutions more flexible.
However, public administration in Poland has delivered services by small units and each of them has been running by seperate IT, HR, payroll, legal or insurence services. (Legal solutions implemented in 1960s).
Idea is to delegate activities and processes related to the functioning of individual organisational units to a single location and, thus, relieving the middle management from having to perform the tasks that are not directly related to their primary objective.

5. Shared services centres in public administration
WAS IS
Each unit thinks only about their own operation issues.
It was nearly impossible to control all units operating in local government.
Different costs and quality between units in terms of operation issues.
Economies of scale gives an opportunity to do it in less time and better quality.
More effective control of these processes.
Standardisation of service processes and savings resulting.

6. Federal model of SSCs in Poland

7. Next generation of service delivery
Innovation in public service links with overcoming old structures and modes of thinking and embracing new technologies and ideas
Ripple effect – open public data and leave it to citizens

8. Local government as a key actor
Problem: 40 000 Warsaw residents with visual impairment face challenges that limit their accessibility to services, and limit their independence and employment opportunities
Solution: micro-navigation system – a persona guide that allows any owner of smartfone to receive information
Warsaw was a winner of the Bloomberg Mayors Challenge, which helped to kickstart the innovation.

9. Knowledge and skills as a critical asset
As a result of changing paradigm of public management and service delivery public administration employees need diffrent kind of knowlegde and skills than previous ones.
Inefficient government bureaucracy in Poland is presented as a major barrier for doing business.
Between business managers and civil servants there is a growing knowledge/ skills gap which cause misunderstandings and lack of co- operation

10. Master of Public Administration
ARGO Top Public Executive – special programme for civil servants in central administration
IESE Business School as a partner of the programme
Skills: leadership, change management, project managment, effective communication, story telling

11. Thank you Assoc. Prof. dr Robert Gawłowski WSB University in Torun
Vice-Dean of Financial and Management Faculty