1. Results and Comparisons for SCONUL
LibQUAL+ 2004
Results and Comparisons for SCONUL

2. Participants

3. SCONUL 2004 Participants Brunel University Loughborough University
University of Strathclyde
University of York
Glasgow University*
Sheffield University
Trinity College, Dublin
UMIST + University of Manchester
University of Liverpool*

4. SCONUL 2004 Participants Anglia Polytechnic University
University of Westminster
London South Bank University*
Napier University
Queen Margaret University College
University College Worcester
University of East London

5. SCONUL 2003 Participants University of Bath Cranfield University
Royal Holloway & Bedford New College
University of Lancaster
University of Wales, Swansea
University of Edinburgh
University of Glasgow
University of Liverpool
University of London Library
University of Oxford

6. SCONUL 2003 Participants University College Northampton
University of Wales College Newport
University of Gloucestershire
De Montfort University
Leeds Metropolitan University
Liverpool John Moores University
Robert Gordon University
South Bank University
University of the West of England, Bristol
University of Wolverhampton

7. Response Rates

8. Potential UK Sample 2004 Full variety of institutions
17% of HE students (>290,000)
11% of Libraries
15% of Library expenditure

9. Potential UK Sample 2003 Full variety of institutions
19% of HE students (>300,000)
18% of Libraries
18% of Library expenditure

10. Overall Potential UK Sample
20% of institutions
31% of HE students (>530,000)
26% of Libraries
28% of Library expenditure

11. Respondents by Institution 2004
College or University
Respondent (n)
Anglia Polytechnic University
688
Brunel University
1,882
Glasgow University
2,178
London South Bank University
568
Loughborough University
350
Napier University
611
Queen Margaret University College
478
Sheffield University
1,541

12. Respondents by Institution 2004 (Continued)
College or University
Respondent (n)
Trinity College, Dublin
1,786
UMIST + University of Manchester
2,333
University College Worcester
268
University of East London
464
University of Liverpool
552
University of Strathclyde
1,211
University of Westminster
1,241
University of York
460
Total
16,611

13. Respondents by Institution 2003
College or University
Respondent (n)
Cranfield University
579
De Montfort University
643
Glasgow University Library
502
Lancaster
883
Leeds Metropolitan University
814
Liverpool John Moores University
1,261
Robert Gordon University
805
Royal Holloway University of London
616
South Bank University
276
University of Bath
841

14. Respondents by Institution 2003 (continued)
College or University
Respondents (n)
University College Northampton
500
University of Edinburgh
514
University of Gloucestershire
713
University of Liverpool Library
398
University of London Library 70
University of Oxford
1,063
University of the West of England, Bristol
737
University of Wales College, Newport
368
University of Wales Swansea
161
University of Wolverhampton
175
Grant total
11,919

15. Respondent Comparisons
Glasgow University
2004 = 2,178
2003 = 503
Increase by 1,675
University of Liverpool
2004 = 552
2003 = 398
Increase by 154
London South Bank University
2004 = 568
2003 = 276
Increase by 292

16. Response Comparisons SCONUL 2004 LibQUAL+ 2004 SCONUL 2003
16 institutions
16,611 respondents
Increase by 4,692
LibQUAL+ 2004
202 institutions
112,551 respondents
Decrease by 16,407
SCONUL 2003
20 institutions
11,919 respondents
LibQUAL+ 2003
308 institutions
128,958 respondents

17. Core Questions

18. Core Question Summary 2004

19. Core Question Summary 2003

20. Affect of Service - Adequacy MeansID
Question
2003
2004
Difference
AS-1
Library staff who instill confidence in users
0.76
0.66
-0.10
AS-2
Giving users individual attention
0.75
0.49
-0.26
AS-3
Library staff who are consistently courteous
0.65
0.41
-0.24
AS-4
Readiness to respond to users' enquiries
0.54
0.40
-0.14
AS-5
Library staff who have the knowledge to answer user questions
0.44
-0.05
AS-6
Library staff who deal with users in a caring fashion
0.63
0.51
-0.12
AS-7
Library staff who understand the needs of their users
0.45
0.31
AS-8
Willingness to help users
0.59
-0.19
AS-9
Dependability in handling users' service problems
0.42
0.28

21. Information Control - Adequacy MeansID
Question
2003
2004
Difference
IC-1
Making electronic resources accessible from my home or office
0.04
0.06
0.02
IC-2
A library Web site enabling me to locate information on my own
0.57
0.31
-0.26
IC-3
The printed library materials I need for my work
-0.12
-0.34
-0.22
IC-4
The electronic information resources I need
0.18
IC-5
Modern equipment that lets me easily access needed information
0.36
0.08
-0.28
IC-6
Easy-to-use access tools that allow me to find things on my own
0.32
-0.14
IC-7
Making information easily accessible for independent use
0.35
-0.17
IC-8
Print and/or electronic journal collections I require for my work
-0.19
-0.36

22. Library as Place - Adequacy MeansID
Question
2003
2004
Difference
LP-1
Library space that inspires study and learning
0.22
-0.31
-0.53
LP-2
Quiet space for individual work
0.07
-0.26
-0.33
LP-3
A comfortable and inviting location
0.89
0.10
-0.79
LP-4
A haven for study, learning, or research
0.09
-0.18
-0.27
LP-5
Space for group learning and group study
0.42
-0.10
-0.52

23. SCONUL Core Question Dimensions Summary 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

24. ARL Core Question Dimensions Summary 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

25. Core Question Dimensions Summary 2003
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Access to
Information
Affect of
Service
Library
as Place
Personal
Control

26. Undergraduates

27. Core Question Summary for Undergraduates 2004

28. Core Question Summary for Undergraduates 2003

29. Undergraduates Information Control - Adequacy MeansID
Question
2003
2004
Difference
IC-1
Making electronic resources accessible from my home or office
0.04
0.18
0.14
IC-2
A library Web site enabling me to locate information on my own
0.57
0.46
-0.11
IC-3
The printed library materials I need for my work
-0.12
-0.31
-0.19
IC-4
The electronic information resources I need
0.23
0.05
IC-5
Modern equipment that lets me easily access needed information
0.36
0.15
-0.21
IC-6
Easy-to-use access tools that allow me to find things on my own
0.32
0.28
-0.04
IC-7
Making information easily accessible for independent use
0.35
0.26
-0.09
IC-8
Print and/or electronic journal collections I require for my work
0.00

30. Undergraduates Library as Place - Adequacy MeansID
Question
2003
2004
Difference
LP-1
Library space that inspires study and learning
0.22
-0.29
-0.51
LP-2
Quiet space for individual work
0.07
-0.21
-0.28
LP-3
A comfortable and inviting location
0.89
0.11
-0.78
LP-4
A haven for study, learning, or research
0.09
-0.13
-0.22
LP-5
Space for group learning and group study
0.42
-0.23
-0.65

31. SCONUL Core Question Dimensions Summary - Undergraduates 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

32. ARL Core Question Dimensions Summary - Undergraduates 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

33. Core Question Dimensions Summary - Undergraduates 2003
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Access to
Information
Affect of
Service
Library
as Place
Personal
Control

34. Postgraduates

35. Core Question Summary for Postgraduates 2004

36. Core Question Summary for Postgraduates 2003

37. Postgraduates Information Control - Adequacy MeansID
Question
2003
2004
Difference
IC-1
Making electronic resources accessible from my home or office
0.04
-0.05
-0.09
IC-2
A library Web site enabling me to locate information on my own
0.57
0.13
-0.44
IC-3
The printed library materials I need for my work
-0.12
-0.46
-0.34
IC-4
The electronic information resources I need
0.18
-0.20
-0.38
IC-5
Modern equipment that lets me easily access needed information
0.36
-0.01
-0.37
IC-6
Easy-to-use access tools that allow me to find things on my own
0.32
0.08
-0.24
IC-7
Making information easily accessible for independent use
0.35
0.10
-0.25
IC-8
Print and/or electronic journal collections I require for my work
-0.19
-0.61
-0.42

38. Postgraduates Library as Place - Adequacy MeansID
Question
2003
2004
Difference
LP-1
Library space that inspires study and learning
0.22
-0.46
-0.68
LP-2
Quiet space for individual work
0.07
-0.48
-0.55
LP-3
A comfortable and inviting location
0.89
0.05
-0.84
LP-4
A haven for study, learning, or research
0.09
-0.34
-0.43
LP-5
Space for group learning and group study
0.42
-0.33

39. SCONUL Core Question Dimensions Summary - Postgraduates 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

40. ARL Core Question Dimensions Summary - Graduates 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

41. Core Question Dimensions Summary - Postgraduates 2003
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Access to
Information
Affect of
Service
Library
as Place
Personal
Control

42. Academic Staff

43. Core Question Summary for Academic Staff 2004

44. Core Questions Summary for Academic Staff 2003

45. Academic Staff Information Control - Adequacy MeansID
Question
2003
2004
Difference
IC-1
Making electronic resources accessible from my home or office
0.04
-0.41
-0.45
IC-2
A library Web site enabling me to locate information on my own
0.57
-0.11
-0.68
IC-3
The printed library materials I need for my work
-0.12
-0.37
-0.25
IC-4
The electronic information resources I need
0.18
-0.39
-0.57
IC-5
Modern equipment that lets me easily access needed information
0.36
-0.48
IC-6
Easy-to-use access tools that allow me to find things on my own
0.32
-0.10
-0.42
IC-7
Making information easily accessible for independent use
0.35
-0.02
IC-8
Print and/or electronic journal collections I require for my work
-0.19
-0.88
-0.69

46. Academic Staff Library as Place - Adequacy MeansID
Question
2003
2004
Difference
LP-1
Library space that inspires study and learning
0.22
-0.26
-0.48
LP-2
Quiet space for individual work
0.07
-0.20
-0.27
LP-3
A comfortable and inviting location
0.89
0.15
-0.74
LP-4
A haven for study, learning, or research
0.09
-0.19
-0.28
LP-5
Space for group learning and group study
0.42
0.41
-0.01

47. SCONUL Core Question Dimensions Summary - Academic Staff 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

48. ARL Core Question Dimensions Summary - Faculty 2004
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Affect of
Service
Information
Control
Library
as Place
Overall

49. Core Question Dimensions Summary for Academic Staff 2003
Range of
Minimum
to Desired
Minimum to
Perceived
(“Adequacy
Gap”)
Access to
Information
Affect of
Service
Library
as Place
Personal
Control

50. Comments

51. Free text comments received 2004
UMIST + University of Manchester
1090
Trinity College Library Dublin
1032
Glasgow University
920
Brunel University
906
University of Sheffield
786
University of Westminster
671
University of Strathclyde
511
London South Bank University
358
Anglia Polytechnic University
311
Napier University
299
University of Liverpool
258
Queen Margaret University College
251
University of York
239
University of East London
University College Worcester
170
Loughborough University Library
120

52. Free text comments received 2003
London South Bank University
428
University of London
422
UWE, Bristol
419
University of Wolverhampton
413
University of Bath
412
University of Gloucestershire
407
Lancaster University
396
Robert Gordon University
395
University of Liverpool
378
Liverpool John Moores University
353
Royal Holloway University
341
University of Wales, Swansea
340
Uni of Wales College, Newport
339
University of Oxford
337
University College Northampton
332
Glasgow University
330
University of Edinburgh
328
Leeds Metropolitan University
327
DE Montfort University
326
Cranfield University
170

53. Comments Comparisons Total number of comments 2004 = 8,161
Increased by 819.

54. Conclusions

55. J. Stephen Town Director of Information Services
Royal Military College of Science
Deputy University Librarian
Cranfield University