1. GRIEVANCE POLICY & PROCEDURE
PRESENTED BY
EMPLOYEE RELATIONS DIVISION

2. WHY THE GRIEVANCE POLICY
Unisa cares and there is a recourse
To Provide a platform for employee/s to bring to the attention of management any dissatisfaction or feeling of injustice which may exist in the workplace.
What do you see?

3. Harmonised Grievance Policy approved: November 2013
COUNCIL APPROVAL
Harmonised Grievance Policy approved: November 2013
Policy replaces all other grievance policies in force prior to November 2013

4. GRIEVANCE SITUATIONS ANALYSIS EXERCISE

5. PRINCIPLES AND GUIDELINES
Timeliness
The complainant has the right to be represented
No victimisation
Confidentiality

6. GRIEVANCE PROCEDURE

7. GRIEVANCE PROCEDURE Informal Discussion
INCIDENT
Informal Discussion
Direct line manager (If not resolved, employee refer grievance to formal stage)

8. Line manager (up to director’s level)
GRIEVANCE PROCEDURE
FORMAL STAGE
Phase 1
Employee submits a written grievance to direct line manager, copy to ER
30 calendar days
Line manager (up to director’s level)
Time limit: 15 working days

9. PHASE 1 (up to Director’s Level)
GRIEVANCE PROCEDURE
PHASE 1 (up to Director’s Level)
Feedback should be given in writing, if not resolved
Refer grievance to Phase 2.
(Forward to next level of Management within 2 days)

10. Line manager (up to executive director/dean)
GRIEVANCE PROCEDURE
FORMAL STAGE
Phase 2
Employee submits a grievance form and resolution form with all relevant documents to the next level management and copy send to ER
Time limit: 2 days
Line manager (up to executive director/dean)
Convene a meeting with all affected parties to try to resolve grievance
Time limit: 10 working days

11. PHASE 2 (up to Executive Director)
GRIEVANCE PROCEDURE
PHASE 2 (up to Executive Director)
1. Feedback should be given within 5 days, if not resolved
2. Refer grievance to Phase 3.

12. (VP and/or Principal’s Office)
GRIEVANCE PROCEDURE
PHASE 3
(VP and/or Principal’s Office)
Refer the matter to the Principal’s Office via ER Directorate
(2 working days)

13. (VP and/or Principal’s Office)
GRIEVANCE PROCEDURE
PHASE 3
(VP and/or Principal’s Office)
The Principal’s Office appoints a committee to hear the grievance and submit recommendations
(15 working days)

14. PHASE 3 (Principal’s Office)
GRIEVANCE PROCEDURE
PHASE 3 (Principal’s Office)
The Principal to make final decision
(5 working days)

15. Employee may declare a dispute
GRIEVANCE PROCEDURE
UNRESOLVED GRIEVANCE
Employee may declare a dispute

16. Appointments & Promotion. Job Evaluation, etc
GRIEVANCE PROCEDURE
GRIEVANCES THAT SHOULD NOT BE DEALT WITH IN TERMS OF LINE MANAGEMENT PROTOCOL
Sexual Harassment.
Appointments & Promotion.
Job Evaluation, etc

17. CONTACT DETAILS
TEL:
FAX:

18. END
THANK YOU!