1. BMC Remedy Knowledge Management 8.x: Fundamentals for Administrators
Welcome to Session 2 of the BMC Remedy Knowledge Management 8.x: Fundamentals for Administrators assisted self-paced training course.
Session 2

2. Session 2 - Modules: Module 4: Sources of Knowledge
Module 5: Configurations
Module 6: Troubleshooting
Session 2 has three modules:
Module 4: Sources of Knowledge
Module 5: Configurations
Module 6: Troubleshooting

3. Any views or opinions expressed by Instructors or Students in these videos are not the views of BMC Software.

4. Module 4: Sources of Knowledge
Explain the Article Conversion Tool for converting RKM 7.2 and 7.5
Explain how to convert data from other tools
Describe how to manage knowledge sources - Searchable Items, File Path, and AR forms
Explain how to use the Data Management Tool
Module 4: Sources of Knowledge
When you complete this module, you will be able to:
Explain the Article Conversion Tool for converting RKM 7.2 and 7.5
Explain how to convert data from other tools
Describe how to manage knowledge sources - Searchable Items, File Path, and AR forms
Explain how to use the Data Management Tool
Click Next to continue.

6. Module 5: Configurations
Differentiate between Assignees and Approvers
Configure assignments
Describe approval chains
Map approvers
Explain approvals via
Describe application configurations
Describe various notification events
Configure notifications for people
Module 5: Configurations
When you complete this module, you will be able to:
Differentiate between Assignees and Approvers
Configure assignments
Describe approval chains
Map approvers
Explain approvals via
Describe application configurations
Describe various notification events
Configure notifications for people
Click Next to continue.

8. Module 6: Troubleshooting
Understand full text search
Troubleshoot permission issues
Troubleshoot categorization issues
Troubleshoot FTS issues
Troubleshoot status transitions
Describe BMC resources
Module 6: Troubleshooting
When you complete this module, you will be able to:
Understand full text search
Troubleshoot permission issues
Troubleshoot categorization issues
Troubleshoot FTS issues
Troubleshoot status transitions
Describe BMC resources
Click Next to continue.

10. Lab 4.1: Modifying and Adding a Knowledge Source
Lab 4.2: Converting Knowledge from Outside Sources
Lab 5.1: Configuring Assignments
Lab 5.2: Configuring Approvals
Lab 5.3: Knowledge Management Application Configuration
Lab 5.4: Knowledge Management Status Configuration
Lab 5.5: Configuring Notifications
Lab 6.1: Troubleshooting Issues
Now it’s time to go practice what you have learned. Refer to the Lab Guide for detailed lab exercises for the above labs.
Note: If you have not received documentation with access to the lab,
If you have not received documentation with access to the lab,

11. Sources of Knowledge Configurations Troubleshooting
In this session, you were introduced to the various Sources of Knowledge and how to configure applications. You also learned various types of Troubleshooting.