1. Opalis and Service Manager: IT Automation & Compliance
Ketan Upgade
Microsoft India
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2. Session Objectives
Understand Integration between OpsMgr R2 and Opalis Integration server.
Understand Integration between OpsMgr R2 and SM 2010.
How Opalis can help automate the IT processes like CM in SM 2010.
How the Automation and Orchestration can help in IT Administration.
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3. Agenda OpsMgr R2, SM 2010 and Opalis architecture and topologies.
OpsMgr R2, SM 2010 and Opalis Capabilities.
Change Management in SM 2010
Automated Alert forwarding and IM with the help of Opalis Integration Server.
How to use Opalis Workflow Designer and Create policies to automate IT Administration.
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4. Opalis Archt.
Action Server - The engine that runs Policies. Action Servers communicate with the Data store.
Management Server - The central manager of Clients, Action Servers, Policies, the Policy Testing Console, and the Self-Monitoring functionality.
Client – The Workflow Designer console used by designers to create, modify, and publish Policies.
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5. Opalis Archt Contd…
Policy Testing Console – The tool used by designers to test Policies that are developed in the Client before they are deployed.
Operator Console – A web-based console that enables you to see which Policies are currently running, view their real-time status, and start or stop them.
Data store - The Data store is the SQL Server database where configuration information, Policies, and logs are stored.
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6. Opalis Server Capabilities
Replaces manual, resource-intensive, and error-prone activities resulting in improved service deliver.
Multi-vendor integration, no rip & replace or vendor lock-in.
Pre-built activities & workflow processes to speed time to value.
Publish and subscribe data bus to share data and initiate tasks within the silos.
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7. SM Capabilities
Service Manager is a Comprehensive, easy to use and customizable Service Desk product
Incident Management and Problem Management
Automatic Incident Creation.
Quickly restore service through routing and knowledge
Can be easily customized according to organization’s IT processes.
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8. SM Capabilities Contd…
Change Management
Accurately creating Requests for Change (RFCs3), including all required details such as the reason, priority, and impact of the change, as well as links to affected Configuration Items (CIs)
Reporting And Dashboards
A common data warehouse and reporting platform for integrating business intelligence information across System Center Solutions.
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9. DEMO
DEMO NAME – Change Request Automation with Opalis
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10. Questions ??
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11. Resources:
Opalis Website:
Opalis blogs:
Opalis Community:
Service Manager:
System Center Virtual lab:
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12. Kaun Banega IT Pro Champion Quiz Contest
1:30-2:00 PM on 24th & 25th March
Here’s an opportunity to prove your knowledge/skills around IT Pro topics – Desktop Deployment, Security & Virtualization Technologies
Win exciting prizes
Those interested in nominating yourself, please stay back!

13. Software Application Developers Infrastructure Professionals
Resources
Software Application Developers
Infrastructure Professionals
msdnindia
@msdnindia
technetindia
@technetindia

14. © 2011 Microsoft Corporation. All rights reserved
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.