1. LIFE-SAVING
RULES RE-ENERGISE
INTERVENTION SKILLS

2. CONTENT Reflection Why should we Intervene? What is an Intervention?
What makes a good and bad intervention?
Some tips on Intervention
Role-play
Conclusion – What did we learn?

3. Intervention – REFLECTION
Do you remember the last time you intervened?
Personal Reflection
How did it go?
What went well? Did anything go wrong?
How easy was it for you to Intervene?
What actions came from the Intervention?
How do you know it was closed out?
What did you learn?
Facilitator: Ask if someone in the room can share about the last time they intervened.
Facilitator: Push the room into action very quickly and have them share their answers. Select individuals to give an answer for each question, and be positive about their answers. There are no wrong answers.
10 minute activity

4. Intervention – The Context
5 minute activity
Why do people want to work safely?
Why do people sometimes not work safely ?
What can we learn from this exercise?
In plenary ask the room 1 question at a time and capture the answers on a flip chart.
Often the list of answers will be longer for the “why do people sometimes not work safely” question so ask the room what they can learn from this exercise?
Be positive about all learning, there are no wrong answers.
Conclude: “whilst people always want to avoid harm; sometimes people don’t work safely and therefore an intervention conversation will help and keep other safe”

5. Intervention
What is an intervention?
Why do we want everyone to intervene?
You and I are responsible to intervene with each other. Failure to intervene is like an unsafe act.
Intent: Understand the importance of intervention;
We said it is key to look after each other and to be committed to follow the Rules
Our focus is on being safe as team;
There is no difference between employees and contractors;
Encourage contractors to intervene with Shell employees;
Everyone should watch out for each other; Make it personal;
Facilitator
After 5 minutes of team discussion. In plenary invite 2 or 3 teams to give answers. Be positive about their answers. Then show the example answers provided on the slide to recap and add any answers not already mentioned by the teams.
Key message:
If something goes wrong, we don‘t want to ask ourselves ‘Should I have done more?‘
Whenever somebody intervenes with you, there is only one correct answer - THANK YOU!

6. Intervention
What is an intervention?
A conversation between at least two people
Should relate to a safe or an unsafe act
Learning opportunity
Includes open questions and active listening
Focuses on what could go wrong and for whom?
Agrees an immediate action
Focus on the behaviours, not the individual
Why do we want everyone to intervene?
To help create a proactive and safe working environment
You and I are responsible to intervene with each other. Failure to intervene is like an unsafe act.
Intent: Understand the importance of intervention;
We said it is key to look after each other and to be committed to follow the Rules
Our focus is on being safe as team;
There is no difference between employees and contractors;
Encourage contractors to intervene with Shell employees;
Everyone should watch out for each other; Make it personal;
Facilitator
After 5 minutes of team discussion. In plenary invite 2 or 3 teams to give answers. Be positive about their answers. Then show the example answers provided on the slide to recap and add any not already mentioned by the teams.
Key message:
If something goes wrong, we don‘t want to ask ourselves ‚Should I have done more?‘
Whenever somebody intervenes with you, there is only one correct answer - THANK YOU!

7. Improving our Intervention conversations
What will you say/do in a good intervention?
What does a bad intervention look like?
Facilitator:
Split the room into teams of 4 or 5 and ask them to make a list of good and bad interventions. Let them know they will have to give feedback into the room. 10 mins making the list and 5mins sharing with room.

8. Improving our Intervention conversations
What will you say/do in a good intervention?
What does a bad intervention look like?
Friendly
Respectful
Open questions
Give time
Listen to the answers
Evidence based
Look for positives
Agree solutions
Agree follow up actions
Rude
Argument
Blaming
Shouting
Telling
Embarrassing
Confronting
Sarcastic
Finger pointing
Facilitator:
Show this slide and use it to build on al the positive answers you have just heard.

9. How to improve your intervention
Telling people the answer stops them thinking for themselves.
Don’t rush. Take time to put them at ease.
Recognise safe aspects of work activity
Show your concern – What would happen to you?
Ask further on consequences
Encourage them to suggest safer ways of working.
Question and discuss. Keep listening. Don’t lecture.
Asking questions makes people think.

10. Intervention questions
Some questions you can use during an Intervention
What could happen to you?
How bad could the consequences be?
What would an injury mean for your others, like your family?
What can you do to prevent that?

11. Engagement Activity Intervention Role Play
10 minute activity
INSTRUCTIONS
Form groups of 3 - one role play to role-play the unsafe act, one to intervene, and one person to observe
Choose one of the following scenarios.
Participants act out an intervention for one of the scenarios, discuss and switch roles
Role play intervening in unsafe situations and benefit from feedback to improve your intervention skills.
PURPOSE
INTERVENTION
Use an appropriate style of engagement for the circumstances.
Use open questions to help the individual understand the potential consequences for themselves.
Focus on both the safe and unsafe acts.

12. Role Play Scenarios

13. Role Play 1.
Situation:
You observe that that a colleague is standing on an unsafe container to see something at height instead of getting a step ladder.
Task: to practice an intervention
Groups of 3:
1st participant – is the person in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

14. Role Play 2.
Situation:
You observe that whilst hot work is taking place on a site, there are a number of safety violations e.g. No barricades, inappropriate PPE, no fire watcher… Is the correct permit to work in place?
Task: to practice an intervention
Groups of 3:
1st participant – is one of the people in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

15. Role Play 3.
Situation:
You observe a sub-contractor in a retail station working at height without fall protection, standing on an unsafe platform about to start hot work in a potential hydrocarbon area.
Task: to practice an intervention:
Groups of 3:
1st participant – is one of the people in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

16. Role Play 4.
Situation:
You observe people on a project site working at height without being tied off.
Task: to practice an intervention in
Groups of 3:
1st participant – is one of the people in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

17. Role Play 5.
Situation:
You observe that your colleague is walking down the steps holding a laptop in one hand and files in the other
Task: To practice an intervention.
Groups of 3:
1st participant – is the person in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

18. Role Play 6.
Situation:
You observe that one of your colleague is not feeling well. You know that he/she drives home personally everyday. You believe that he/she is not fit to do that today.
Task: to practice an intervention.
Groups of 3:
1st participant – is the person in picture
2nd participant – intervenes
3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

19. Role Play 7.
Situation:
You are on a visit to another city on company business. You observe that the company contracted cab driver is holding a mobile phone whilst driving.
Task: to practice an intervention.
Groups of 3: 1st participant – is the person in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

20. Peer to Peer Intervention
What is different about peer to peer interventions?
Colleagues in the same team (peers) can and do look out for each other.
Intervention with a peer can happen before a rule is broken OR to correct an unsafe act or situation.
Intervention and reporting within your team is a learning opportunity and will not normally be subject to disciplinary action if the unsafe activity stops immediately.
Intent: Understand that peer to peer interventions are out of care for colleauges and do not normally lead to disciplinary action.
Peer to peer interventions are about a team looking after itself;
Everyone should watch out for each other; Make it personal;
If an intervention is by a supervisor or manager it is not peer to peer and will lead to consequences.
Peers are
Production/frontline operator to another production/frontline operator
Construction worker to another construction worker
Production operator to a maintenance technician or contract worker (e.g. scaffolder, painter, welder etc.) and vice versa
Contractor worker to another contractor worker (e.g. welder to a scaffolder, crane operator to a welder etc.)
Peers are not
Anyone in a management/supervisory position to anyone else
Employee to any supervisor/manager
When you intervene with a peer you are helping to keep them safe and stay out of trouble.
Please report all interventions as it helps the company learn and become an even safer place to work.

21. Conclusion - What did we Learn?

22. Conclusion - What did we Learn?
There are many reasons why someone be working unsafely, so there is a need for you to Intervene.
Intervention shows your care for colleagues
Intervention is a skill, you have learned it.
Like all skills practice it often, in the right way.
When someone intervenes with you – take it positively and thank them
Your intervention helps your team achieve Goal Zero.