1. In-House Counsel’s Role in Modernizing Legal Services
Lucy Endel Bassli,
Assistant General Counsel

2. In-House Legal Resources Stratification
Work Complexity
Internal
Outside Counsel - SME
Outside Counsel – Managed Service
Legal Process Outsourcing
Business Owner Self-Help
NEW Concept*

3. Nothing New: Do More Contracting with Fewer Resources
COST
Nothing New: Do More Contracting with Fewer Resources
Law Firms
NA?
Subject matter experts and highly visible negotiations on critical contracts
High-volume contract review (ie., procurement, NDA negotiations)
Negotiations of key legal terms with opposing side
Practice of Law
NEW Concept*
Axiom? Legal staffing companies?
LPOs
Non-Lawyers
US Licensed Lawyers
SKILLS

4. Changing the Conversation: Operating Models and Pricing Models are Not the same thing!
Transaction volumes!
SLAs!
Metric-based performance?
Hourly rates?
Partners vs Associates?
Operating Model = How the legal services are delivered
Pricing Model = How clients pay for the legal services
Who delivers services should not dictate the pricing model.
Hourly Rates
Traditional law firm business model
Time worked = timed billed
Best bet is discount based on spend
Alternative Fee Arrangements
Fixed/capped fees based on aggregating hourly rates
Risk of workload fluctuation
Budget predictability
Transaction or Outcome Based
Need to have predictable workload
Works best for high-volume work
Requires operational rigor and experience

5. Continuous improvement
What makes this unique?
End to end process
Continuous improvement
Data driven
Outcome based

6. Look how far we’ve come…