1. Food & Beverage Overview
What does the career path look like?

2. Travel & Tourism Hospitality Country Clubs Maps & Lodging Guides
Retirement
Communities
Restaurants
Sporting
Events
Travel
Agencies
Contract
Food
Service
Airlines
Travel & Tourism
Hospitality

3. Travel and Tourism Industries
Hotels/motels
Natural attractions
Entertainment venues
Resorts
Gaming entertainment
Arts venues
Vacation ownership
Travel agencies
Historical sites
Hostels
Convention bureaus
Museums
Caravans
Tour companies
Luggage
Camping
Hotel/rest. suppliers
Real estate
Airlines
Taxi services
Construction
Cruise ships
Cameras and film
Rail
Maps & travel books
Beverage mfr & dist
Car rental
Shopping malls
Auto/aircraft mfr
Bus coaches
Service stations
Motor fuel producers
Restaurants
Sporting events
Recreation equipment
Fast food
Banking services
Food producers
Wine merchants
Reservation systems
Advertising media
Theme parks
Auto clubs
Souvenirs

4. Hospitality Industries
Hotels/motels
Natural attractions
Entertainment venues
Resorts
Gaming entertainment
Arts venues
Vacation ownership
Travel agencies
Historical sites
Hostels
Convention bureaus
Museums
Caravans
Tour companies
Luggage
Camping
Hotel/rest. suppliers
Real estate
Airlines
Taxi services
Construction
Cruise ships
Cameras and film
Rail
Maps & travel books
Beverage mfr & dist
Car rental
Shopping malls
Auto/aircraft mfr
Bus coaches
Service stations
Motor fuel producers
Restaurants
Sporting events
Recreation equipment
Fast food
Banking services
Food producers
Wine merchants
Reservation systems
Advertising media
Theme parks
Auto clubs
Souvenirs

5. The Hospitality Industry
Lodging
Food service
Clubs
Cruise ships
Gaming
Theme parks
Sports and entertainment
Travel

6. The Hospitality Business
Lodging – putting heads on beds
Many U.S. markets are mature
Expansion and growth overseas
Food service – putting cheeks in seats
What would you like to eat?
Where would you like to meet?

7. Hospitality Industry Numbers
Lodging
Food Service
11.4M rooms worldwide
3M rooms in U.S.
Slowing in U.S.
Exceptions; casinos, limited service, timeshare
Continued expansion
Strong growth
$1 billion/day sales
10.2M employees
12M in 2006
1/2 of all adults/day eat in restaurants
44% of food $ spent in restaurants

8. Where are the jobs? Professional Corporate Entrepreneurial
Operations management, finance, accounting, human resources, customer relations, marketing, food science
Corporate
Marketing, business development, human resources, training, quality assurance, real estate, accounting, purchasing
Entrepreneurial
Owner, operator, franchisor

9. Food Service Eating and drinking places Lodging food service
Quick service restaurants (QSR)
Full service restaurants / bars
White table cloth restaurants / bars
Lodging food service
Education food service
Employee food service
Health care
Recreational food service
Off-premise catering

10. Restaurant Industry Positions
Banquet manager
Bartender/cocktail server
Broiler cook
Busperson
Counter person
Dining room manager
Dishwasher
Executive chef
Expediter
Food & beverage director
Food server
Fry/Sauté cook
Host/hostess
Kitchen manager
Pantry cook
Pastry chef
Restaurant manager
Sous chef
Storeroom person
Unit manager

11. Hospitality Careers The industry offers more career options than most
The work is varied
There are many opportunities to be creative
This is a “people” business

12. Hospitality Careers Hospitality jobs are not nine-to-five jobs
There are opportunities for long-term career growth
There are perks associated with many hospitality jobs
Hospitality jobs can be intrinsically satisfying and meaningful

13. The Down Side Long hours Nontraditional schedules Pressure
Low beginning salaries
Frequent relocation

14. Lodging Careers Entry level Housekeeper Front desk clerk
Reservations clerk
Food service staff
Mid level
Reservations manager
Executive housekeeper
Front office manager
Catering sales manager
Sales manager
Upper management
Personnel director
Senior sales manager
Controller
Food & beverage director
Director of sales & marketing
General manager

15. General manager District manager
Food Service Careers
Entry level
Crew person
Crew supervisor
Lead positions
Mid level
Manager trainee
Chef
Unit manager
Controller
Kitchen manager
Catering manager
Upper management
Executive chef
General manager District manager
Regional manager
Operations director
Other directors
CFO
President/CEO

16. Chain Operations Better training More opportunities for advancement
Better benefits
Frequent relocation
More control by management
Bonus plans impact pay

17. Independent Operations
More chances to be creative
More control
Better learning environments
Less job security
Fewer chances for advancement
Harder to market and sell

18. Foodservice Industry Commercial Foodservices
Institutional Foodservices
Military Foodservices ,

19. Foodservice Industry Commercial Foodservices Restaurants Lunchrooms
Cafeterias
Fast food restaurants
Hotel foodservice operations
Food stands
Social caterers ,

20. Foodservice Industry Institutional Foodservices Hospitals
Nursing homes
Schools & colleges
Correctional facilities
Employee cafeterias
Airline catering
Surface transportation catering ,

21. Foodservice Industry Military Foodservices Military bases
Combat foodservices
Officers clubs
Cafeterias ,

22. Restaurant Industry
The National Restaurant Association [NRA] defines the restaurant industry as that which encompasses all meals and snacks prepared away from home, including all takeout meals and beverages. ,

23. Restaurant Industry
Restaurant industry sales were forecast to reach $ billion in 2001, an increase of 5.2 over the year 2000. ,

24. Restaurant Industry
On a typical day in 2001, the restaurant industry will post average sales of $1.1 billion ,

25. Restaurant Industry
Sales at full service restaurants are forecast to reach $143.3 billion and sales at quick service [fast foods] restaurants are forecast to reach $ billion. ,

26. Restaurant Industry
The overall impact of the restaurant industry is expected to reach $ 1 trillion in This includes sales in related industries such as agriculture, transportation, wholesale trade and food manufacturing. ,

27. Restaurant Industry
Sales: $ 399 billion – average $1.1 billion on a typical day
Locations: 844,000 – more than 54 billion meals will be eaten in restaurants and school and work cafeterias.
Restaurant industry is one of the largest industry, if not the largest industry in the United States.

28. Restaurant Industry
Employees: million – more than 8 percent of those employed in the United States, which makes the industry the largest employer besides government. ,

29. Food-and-drink sales [billions $]

30. Restaurant Industry
One-third of all adults in the United States have worked in the restaurant industry at some time during their lives
Per-person check averaged $4.72 in 1999
Average unit sales in 1998 were $ 601,000 at full service restaurants and $555,000 at limited-service [fast-food] restaurants.

31. Distribution of Restaurant Customer Traffic [1998]

32. Restaurant Industry Restaurant Industry remains to be very competitive
Three out of four consumers report that they have more restaurants to choose from today than they did two years ago.
Restaurants are paying more attention to design, décor and atmosphere

33. Restaurant Industry: Ranking of Consumer Choices
Food and Service
Physical setting
Moods and Impressions

34. Restaurant Industry: Quick Service
Intense competition
Convenience is number one factor
Carryout or delivery market
Time savings meal options
Ever-changing consumer needs
Shortage of labor
Training needs

35. Restaurant Industry: Full Service
Tied to economy
Baby-boom generation
Increased competition
Importance of repeat customers
Portion sizes
Dietary needs

36. Restaurant Industry: Growth in Other Segments
Managed services [1%]
Educational institutions [4.4%]
Recreational services [3.3%]
Transportation [3.8%]
Health care [2.2%]
Lodging places [2.7%]
Military [2.2%]

37. Restaurant Industry: Trends
Labor shortage issues
Cost of providing food and service
Technology issues and benefits
Consumer preferences
Training
Expansion