2. What we do:
Every single one of us makes a difference to our external customers’ experience – One Team
Internal service
We’re on a journey – you are fresh eyes to see what could be improved. Be courageous, make suggestions, put forward ideas, give constructive feedback
How we do it:
Mind – set
Ownership & responsibility
Can do / solutions focused
Feedback is great because we can learn from it
I can make the difference
Appropriate balance of technical/functional skills and people skills
Respect & consideration – we provide great service to everyone.

4. - Also, important to set the context in terms of challenges we face when looking at company-wide initiatives and introducing new services to a business that is both geographically and functionally diverse

5. Ask delegates - why is water so important …………

7. Our company
On your desks there should be a copy of this…..
This illustrates ………
You can keep this.

8. Programme structure
NWG Academy – ensuring skilled workforce to meet future business needs.
Inspire
Schools, teachers, colleges, universities. Community groups – work experience, employability, STEM, diversity, education, projects, sector strategy
Apprentices & Graduates
Leaders
Technical
Customer
Identify
Existing talent – identify, nurture and promote, high performance culture, personal development, coaching & mentoring
Grow
Technical & leadership programmes, womens’ development, apprenticeships,competence assessments, self development resources, learning sets and networks
Training
Compliance, health & safety, ad hoc and BAU training
Community & customer Development supporting community & customer engagement
Foundation
Talent management
Workforce demographics / future proofing / profiling / Business Intelligence
Data and metrics

12. Meet The Degree Apprentices
Adam Kavanagh
Amber Swift
Chris Davison
Emily Tomlinson
Erin Bryden
Josh Laddie
Kyle Taylor
Mark Ireland
Melissa Rodham
Olivia Dale

14. (Director will have covered the vision and values earlier
(Director will have covered the vision and values earlier. This is a reminder.)
Part of the our way method is to be clear about your goals and what you are trying to achieve in each situation you face. As a business these are our clear aims/goals and the values that we want to demonstrate in every situation/interaction.  The Our Way skills ensure we consistently demonstrate these values in any situation.