1. User Guide
How to Place an Order
Date

2. tickets@mydesk Access to the system
Use the button to access

3. tickets@mydesk Access to the system
Login using your KerberosID and password

4. tickets@mydesk Welcome: Searching for Tickets
Select Search to look for available tickets

5. tickets@mydesk Search: Initial Results
Search results will display GS owned tickets in your region

6. tickets@mydesk Search: Keyword search to find more options
Use the Keyword search to look for additional options

7. tickets@mydesk Selection: Viewing available tickets
Select View to see ticket details

8. tickets@mydesk Request: When to Place an Order
Orders may be placed when:
GS inventory tickets are listed as “Available”
These first come first served tickets are open for all users to request
Manager approval is required.**
GS inventory tickets are listed as “Taking Requests”
These tickets are open to all users to request via the wait list function
Manager approval is required first.**
The Wait List Approver will review all approved requests and determine who will receive the tickets.
GS inventory tickets have been “Allocated” directly to you
These tickets are given to a specific user based on special circumstances.
** Reference the “Business Approval Process” document for cost thresholds.

9. tickets@mydesk Request: Placing an Order – Selecting Tickets
1. Select the Quantity of tickets you wish to request.
2. Select Add to place the tickets in your shopping cart

10. tickets@mydesk Request: Placing an Order – Reviewing Selection
Confirm the event and select Next to continue to the creation of your guest list.

11. tickets@mydesk Request: Placing an Order – Creating Guest List: Overview1 2 3 4
Select Usage Category
Select type of guest: Contact (Client); Associate ; Add Myself (when you are attending)
Search for guest by entering first name and last name into the blank field box, select name from displayed list (You may create a new contact by using New)
Once correct guest is selected, use the Add to Guest list button

12. tickets@mydesk Request: Placing an Order – Creating Guest List: 1
Request: Placing an Order – Creating Guest List: 1. Select Usage Category
Select Usage Category
Select type of guest
Search for guest by entering name and selecting Find. (You may create a new contact by using Add New Contact.)
Once correct guest is selected, use the Add to Guest list button
If entertaining Clients or Prospects, select the Client Entertainment category that matches your division
With an appropriate business justification, some tickets may be available for Recruiting.

13. tickets@mydesk Request: Placing an Order – Creating Guest List: 2
Request: Placing an Order – Creating Guest List: 2. Select type of guest
Select Usage Category
Select type of guest
Search for guest by entering name and selecting Find. (You may create a new contact by using Add New Contact.)
Once correct guest is selected, use the Add to Guest list button
Contacts = Clients or Prospects Searches the names you have created under Contacts
Associates = GS employees Searches the GS Directory for the Americas
System Profiles = Generic guest types Most usage categories require specific names, so this should not be used frequently
Add Myself = When you will be in attendance, select this option

14. tickets@mydesk Request: Placing an Order – Creating Guest List: 3
Request: Placing an Order – Creating Guest List: 3. Search for Contact
Select Usage Category
Select type of guest
Search for guest by entering first name and last name into the blank field box, select name from displayed list (You may create a new contact by using New)
Once correct guest is selected, use the Add to Guest list button
Search for client contacts you have already created or for other GS attendees
Select the name that is returned
Use the Add To Guest list button to assign a ticket to the individual

15. tickets@mydesk Request: Placing an Order – Creating Guest List: 3
Request: Placing an Order – Creating Guest List: 3. Add New Contact
Select Usage Category
Select type of guest
Search for guest by entering first name and last name into the blank field box, select name from displayed list (You may create a new contact by using New)
Once correct guest is selected, use the Add to Guest list button
Entertainment Policy Reminder:
You (or another Goldman Sachs employee) and the Recipient both must attend the entertainment event. If no one from the firm attends the event with the Recipient, the cost of the event will be considered a gift and will fall under the limitations and restrictions applying to gifts.
You may not offer any entertainment, no matter how nominal, to any Restricted Recipient unless it is specifically approved in advance by both your division’s Designated Business Approver and a Designated Compliance Approver.
If you have not created a contact for your client or prospect, use New button
Fill out the form as required and Save
Client contacts you create will remain associated with your account and can be modified

16. tickets@mydesk Request: Placing an Order – Creating Guest List: Completing Details
Complete Business Justification Avoid including non-public information
Enter Project Code if applicable
Complete Pre-Approved Compliance Officer question as appropriate See Policy Reminder below
Select Next to continue
Entertainment Policy Reminder:
You may not offer any entertainment, no matter how nominal, to any Restricted Recipient unless it is specifically approved in advance by both your division’s Designated Business Approver and a Designated Compliance Approver.

17. tickets@mydesk Request: Placing an Order – Creating Shipments2 1 3 4
Select All to ship all tickets to one address or to create multiple shipments, select guest(s)
Select Shipping Method. Please note that if a PDF symbol of: is displayed next to your tickets they are available in digital format. Digital tickets can only be sent via and therefore no other alternative shipping methods will be available to you. You can select which address you want the tickets shipped to by following step 3.
Select Shipping Address from list or add a New Address (If shipping via , you can enter a new address)
Select Create Shipment

18. tickets@mydesk Request: Placing an Order – Reviewing Shipments
Verify Shipments created and then select Next to continue.

19. tickets@mydesk Request: Placing an Order – Reviewing Order Details

20. tickets@mydesk Request: Placing an Order – Reviewing Order Details
Review and Confirm Order Details, then select Submit.

21. tickets@mydesk Approvals: Review Status
Once an order is submitted, use the View Approval History function to review approvers and status

22. tickets@mydesk Orders and Approvals: Sample Tickets at My Desk Emails

23. tickets@mydesk Orders and Approvals: Sample Tickets at My Desk Emails

24. tickets@mydesk My Orders: Access your events
Use the My Orders tab to review
Orders Needing Attention
Incomplete Orders
Completed Orders
To access details, use the corresponding View link.