1. Introduction to Organisational Behaviour and Application to Management
The Group – Summary Quiz

2. Quiz
Each Friday there will be a quiz to see how much you have learned and remembered from the past week.
If you do not score over 70%, then you have a lot of work to do!
No books or notes are allowed.
There are 25 questions.
You must take the quiz without help from your friends.

3. Question 1 1 What is a formal group? a
Two or more people in the workplace allocated with the same workplace activities b
Two or more people wearing suits and ties c
Two or more people in the workplace at a meeting d
One person in a room in the workplace

4. Question 2 2
Name the two informal group types a b

5. Question 3 3 What are the 5 stages of group development a
Eenie, meenie, minnie, mo, boo b
Storming, forming, norming, performing, adjourning c
Joining, enjoying, fighting, listening, negotiating

6. Question 4 4 What is deviant workplace behaviour? a
Making jokes in a meeting b
Being ordered to disobey by a manager c
Behaviour that fulfils group requirements d
Behaviour that threatens the well-being of the organisation

7. Question 5 5
Name two types of teams a b

8. Question 6 6
Name 3 characteristics of an effective team a b c

9. Question 7 7
What are the 3 sources of status according to the Status Characteristics Theory? a b c d

10. Question 8 8
What is brainstorming? a

11. Question 9 9
Name the 4 basic methods of communication a b c d

12. Question 10 10
In the Communication Process Model, who is the Receiver? a
The first person to speak b
How the message is given c
The person who hears the message d
Distractions during conversation

13. Question 11 11
What are the 3 directions of communication in an organisation? a b c

14. Question 12 12
What is the diagram below showing? a

15. Question 13 13 How many of these are barriers to communication? a
Perception b
Filtering c
Information overload d
Emotions

16. Question 14 14
What are the 4 qualities you need to be an effective leader? a b c

17. Question 15 18 Name 2 of the four Contingency Theory Leadership modelsb

18. Question 16 16
What are the two styles of leadership? a b

19. Question 17 17 Different cultures value different leadership traits a
True b
False

20. Question 18 18 Which of these are the 3 bases of formal power a
Reward, punishment, illegal b
Legitimate, illegitimate, informal c
Money, love, happiness d
Coercive, reward, legitimate

21. Question 19 19
Name the 3 factors that increase dependency on another person a b c

22. Question 20 20
Name 3 of the nine Power Tactics that people use to persuade others a b c

23. Question 21 21
Name 2 of the four reactions which employees have to organisational politics. a b

24. Question 22 22 What is Impression Management? a
The process by which actors create a performance b
The process by which power is created c
The process by which individuals attempt to control the impression others form of them d
Managing facial expressions

25. Question 23 23 How can you increase your power? a
Make others depend on you more b
Be rich c
Do more exercise d
Make people scared of you

26. Question 24 24
What is referent power? a

27. Question 25 25
Name 2 of the types of defensive behaviours an employee might use in response to politics. a b

28. Answers 1-6 Q Answers 1 a 2 Interest, friendship 3 b 4 d 5
Self-managing, cross-function, virtual, problem solving 6
Members who understand and commit to their role within the team; shared sense of purpose; members who share and contribute to team goals; strong leadership; members who trust each other; members who support each other; good communication; ability to manage conflict when it arises

29. Answers 7-13 Q
Answers 7
Power a person has over others; ability to contribute to group goals; personal characteristics 8
A technique for creating ideas in a group 9
Oral/verbal, written, body language, visual/seeing 10 c 11
Upwards, downwards and lateral/across 12
A network of communication in an organisation 13
a,b,c,d

30. Answers 14-20 Q
Answers 14
Extroversion, conscientiousness, openness, emotional intelligence 15
Fiedler’s Model, Situational Leadership Theory,
Path-Goal Theory, Leader Participation 16
Charismatic, transformational/transactional 17 a 18 d 19
Importance, scarcity (rare), non-substitutional (not replaceable by another thing) 20
Rational persuasion, Inspirational appeals, Consultation, Legitimacy, Exchange, Personal appeals, Ingratiation, Coalitions, Pressure

31. Answers 21- Q
Answers 21
Decreased job satisfaction, increased stress, increased turnover, reduced performance 22 c 23 a 24
Influence based on possession by an individual of desirable resources or personal traits 25
Avoiding Action, Overconforming (buck passing, playing dumb, stalling), Avoiding Blame, Bluffing (playing safe, justifying, scapegoating), Avoiding Change, Prevention, self-protection

32. Next week and after Day Activity Monday 22nd October Classes as normal
Tuesday 23rd October
Classes as normal, quiz
Wednesday 24th October
No classes, homework only
Thursday 25th October
Friday 26th October
Monday 29th October
Morning: lecture, afternoon: presentations and hand in reports
Tuesday 30th October
Wednesday 31st October
Thursday 1st November
Friday 2nd November
Exam for 2 hours (time to be confirmed)