1. Making Government Citizen Centric
Suzanne Pauley, eMichigan Director
Caleb Buhs, Public Information Officer
Ottawa County Innovation & Technology Forum
April 28, 2017

2. Executive Promise “
(Governor) Snyder’s goal is to improve and simplify government for citizens and businesses which he pointedly refers to as its customers and he sees technology as fundamental to that strategy... Citizens want to interact with government electronically, he says, and agencies should make it easier and more pleasant for them to do so. ”
Governor’s Citizen Centric Vision
make gov accessible electronically
ensure that citizens/businesses have one identity across all State systems
Gov systems and services should be developed around citizen/business needs and not State Gov organization structure
Source: govtech.com/pcio/Michigans-Tech-Trio-Ready-to-Prove-the-Power-of-Good-IT-VIDEO 2

3. 21st Century Infrastructure Commission
Recommendations were presented on Dec. 5, 2016
Conducted listening tour throughout state
More than 100 recommendations made
Investment of $4 billion over 20 years
Executive Summary outlines recommendations for:
Water
Transportation
Energy
Communications
Full report at miinfrastructurecommission.com
Michigan is the first state in the nation to develop a list of comprehensive infrastructure recommendations.
Listening Tour:
Public input was especially valuable to this process and Commissioners were committed to finding opportunities to engage with the public, both online and in-person at listening tour stops and stakeholder meetings around the state. 4

4. Citizen Centric Government
Mobile First
Big Data
Cybersecurity 3

5. Reinventing How Citizens Interact with Government
NOTES:
Citizen engagement with State government is often confusing and overly complex
Navigating the channels of State government is challenging and frustrating for our citizens
Over the course of the last 3 years, we have invested in IT projects like MiPage, MILogin and EIM to build the platform that will enable the reinvention of how services are provided to citizens.
This citizen centric vision requires us to think differently about how our citizen access information and we needed to think differently about technology.
The platforms mentioned are production ready. Today, we’ll walk through the plan to take this to the next level – To truly present a citizen centric approach, we need to integrate State systems that citizens leverage most

6. Personalized
NOTES:
Our goals are to provide “Brandon” with access to all State services, anytime, anywhere on any device.
We want to have a holistic view of Brandon across State Government, be able to identify him as one person across all systems.
This provides the ability to present him with a personalized experience.
By integrating with high value systems like the SOS vehicle registration and DNR eLicense system we proactively let “Brandon” know when there is something he may need to take action on.

7. Predictive
NOTES:
For example, Brandon is out fishing and doesn’t have a paper copy of his fishing license
The elicense integration would allow Brandon to show the conservation officer his fishing license on his mobile device.
And when it’s time to renew his license, he’ll get a notification and be able to complete the transaction from his phone.
The predictive capabilities are at the forefront of the citizen centric experience.
Leveraging the MiPage, MILogin and EIM platforms enables us to build that “Amazon” like experience where, based on a citizens data or previous interactions, we can offer additional information and services that are helpful

8. Easy & Intuitive NOTES:
We also want to place a high importance on creating easy and intuitive user interfaces.
Today, finding information on the State websites can be a challenge. In the past year we’ve gone through a major re-design but are limited by the capabilities of the current platform.
Mi.gov is 16 years old and it’s time to replace the legacy system with a modern platform capable of providing information to citizens in a manner that makes sense to them instead of expecting them to understand the structure of State government.

9. Citizen Centric Mobile Security MiPage MILogin EIM Communication
Michigan.gov
Communication
Citizen Centric
MILogin
Security
EIM
Personal
Data Connection
NOTES:
To achieve this Citizen Centric vision, we need to focus on building mobile services, integrating systems with our single-sign on platform and enabling systems to securely communicate to bring data together.
By connecting services, we are reinventing the way our citizens engage with government. The first connection to this reinvention is...
Security –
MiLogin provides our citizens with access to services through a single & secure login one username and one password.
EIM
Next we have to build data connections through EIM this provides us with a single citizen identity, allows us to create single citizen profile and with their unique data
Removing Silos of Data to look at a citizen holistically as one person
Michigan.gov
Next we must connect our communications platform, Michigan.gov.
Michigan.gov serves as our primary communication platform to citizens.
This platform needs to be updated, and modernized to keep up the ever-changing communication needs of our Citizens.
MiPage
And lastly MiPage.
MiPage bring together state services into a single personalized and predictive mobile platform.
This is the entry and interaction point for citizens and is designed around their needs
The work in the MiPage space also consists of frameworks and tools to accelerate the development and conversion of mobile services throughout State government agencies
Conclusion
Here you can see how all these platforms are connected together to form a citizen centric experience.

10. Putting the Pieces Together
Technology to support citizen centric gov
Mobile services
Master Person Index (MPI)
MiLogin
MiPage 6

11. DEMO 8

12. QUESTIONS
NOTES: