1. The WorkSource Concept
TRAINERS: Before conducting this training, please provide your training participants with a copy of the policy, and the desk aid and the Monitoring Tool for this policy.
Training Delivery Design: Group
Expectations of a Partnership Described by WorkSource Initiative Framework Policy SCWDC 06-01

2. WorkSource Concept Introduction
This short training introduces WorkSource:
Staff
Partners
Customers
Customer Experience
Partnership Organization
Group Delivery SCWDC WS 06-01

3. Who are WorkSource Staff?
Answer: Anyone providing services to WorkSource customers. Examples Volunteers Vet reps Instructors DVR reps Counselors MSFW reps Others WorkSource Specialists YOU! Do you know of anyone who works here that isn’t a WorkSource staff?
Information to Share with Trainees (for clarification):
There are non-typical partner arrangements for subleases in which people/groups/agencies use the building and do not sign the RSA. These people are not considered WorkSource Staff. Examples include:
Subleases to a court ordered anger management group
Subleases NAC class sponsored by a local Rehabilitation facility
Community colleges who place a proctor in a classroom but do not sign the RSA.
Group Delivery SCWDC WS 06-01

4. Who Are WorkSource Partners?
Answer: There are 12 required Partners (Iisted on the next slide) and other optional partners. For information on all WorkSource Partners you can go to: df/onestoppartners.pdf
Optional partners may include:
Temporary Assistance to Needy Families authorized under the Social Security Act
Employment and training programs authorized under the Food Stamp Act of 1977
Work programs authorized under the Food Stamp Act of 1977
Programs authorized under the National and Community Service Act of 1990
Other appropriate Federal, State, or local programs
Group Delivery SCWDC WS 06-01

5. Required Partners ESD WIA Wagner- Peyser Programs Community College
Voc Rehab
WorkFirst
Older Americans Program
Voc/Tech Schools
TAA
Veterans
Block Grant Programs
HUD E&T UI
Required Partners are:
Programs authorized under Title I of WIA serving adults, dislocated workers, youth, and veterans, as well as Job Corps, Native American programs, and migrant and seasonal farm worker programs
Programs authorized under the Wagner-Peyser Act
Adult education and literacy activities authorized under Title II of WIA
Programs authorized under parts A and B of Title I of the Rehabilitation Act
Welfare-to-Work programs authorized under the Social Security Act
Senior community service employment activities authorized under Title V of the Older Americans Act of 1965
Postsecondary vocational education authorized under the Carl D. Perkins Vocational and Applied Technological Education Act
Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance authorized under the Trade Act of 1974
Local veterans’ employment representatives and disabled veterans outreach programs
Employment and training activities under the Community Services Block Grant
Employment and training activities of the Department of Housing and Urban Development
Programs authorized under State unemployment compensation laws
ACTIVITY: In the Desk Aid see the “Our WorkSource Partnership” table. Take this time to fill it out with Partner information for your local office.
Group Delivery SCWDC WS 06-01

6. Who are WorkSource Customers?
Customers include:
Job Seekers
Customers seeking training
Businesses/Employers
Agencies
Anyone utilizing space or resources at the WorkSource site
Group Delivery SCWDC WS 06-01

7. Examples of Customers
Del Monte, Walmart, and the U.S. Census Bureau are customers when they use space to conduct interviews and provide trainings to their staff.
GED students
WorkFirst clients
Partners can be customers
Jobseekers
Can you provide any other examples of customers at your site?
Group Delivery SCWDC WS 06-01

8. Customers Experience at WorkSource
What does seamless mean:
A one-stop resource where customers can access a myriad of employment resources.
Customers linked to resources regardless of program and contract divisions, unaware of those divisions.
Customers experience a flow of services without undue time gaps.
The transition of services & referrals from core to intensive to training is invisible to the customer
No Silos: we are a partnership
Information to Share with Trainees:
Bullet #3 uses the term “undue time gaps.” “Undue time gaps” can be defined differently at each WorkSource Site due to funding and staffing limitations. The length of the time gap is not defined by the Initiative Framework policy. We use the phrase “Undue time gaps” to describe a positive customer experience.
Group Delivery SCWDC WS 06-01

9. The Most Important Point
No matter who writes your check, you are a WorkSource staff. Customers look to you as a WorkSource provider of services who have resources to assist them, regardless of your employer.
Group Delivery SCWDC WS 06-01

10. What is the WorkSource Partnership
WorkSource does not exist without partnership. WorkSource is a partnership; it is not any one program or agency. WorkSource is made possible by the partners coming together to maximize resources for customers.
Group Delivery SCWDC WS 06-01

11. Access Defined
We are required to provide access to services within reason and within capacity of our resources. You are not required to provide every actual service. Access means directing the customers to the resource. Access is provided via: Pamphlets Flyers Websites Information Trainings Referrals Phones, Computers, Fax, Facilities
Group Delivery SCWDC WS 06-01

12. Your Local WorkForce System Delivering Services Through WorkSource Looks Like This:
South Central WorkForce Development Council
Board of Directors
South Central Workforce Development Council
Oversight Committee
WorkSource Operator (Administration)
WorkSource
It’s a Partnership!
Wagner-Peyser
WIA
Community Colleges
DVR
WorkFirst
Older Americans
Voc/Tech Colleges
TAA
Vets
Community Block Grants
HUD UI
WorkSource: It’s a Partnership!
The dotted line indicates flow of customer service no matter who is providing any partner’s services.

13. Thank You! Thank you for being a part of this training.
This training serves as an introduction to the SCWDC system policies. More trainings will follow such as Integrated Front-End Services, One Stop Assessments, Initial Customer Complaint policies.
These policies are in place to promote consistency among all of the partners.
Please also see the Framework Initiative Policy Desk Aid : Framework Initiative Desk Aid
Desk Aids were created for each of the SCWDC policies for your reference.
Group Delivery SCWDC WS 06-01

14. Documentation Time!
Please go to the Survey Monkey survey created to document your participation in this training.
The survey provides you an opportunity to provide us with feedback about the training while also providing your WorkSource Center the required documentation of staff training.
We appreciate your going to this website and filling out this very short questionnaire!
Group Delivery SCWDC WS 06-01