1. 9/6/2018 8:11 PM
THR1046
Using Digital Experience Management to Validate the Impact of IT Change
Mike Marks
Product Evangelist, Riverbed
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2. Agenda Challenges with digital transformation
The Deming Cycle/PDCA approach to change
The role of Digital Experience Management
Using DEM in PDCA
Demo
Conclusion

3. Windows 10 and Office 365
The benefits are clear, but challenges exist
12-18 months average time to complete a Windows 10 migration ¹
¹ ITProPortal, “How to manage a pain-, cost- and downtime-free migration to Windows 10,” Oct 2015
3 Gartner, Network Design Best Practices for Office 365, August 2016
More than 50% of global scale deployments of Office 365 will experience network related performance problems ³
$404 per user average cost for an enterprise-wide upgrade to Windows 10 ²
² Forrester Research, The Total Economic Impact of Microsoft Windows 10, June 2016
20% of enterprises deploying Office 365 report service performance issues ³

4. Next generation end user computing is complex
Managing the convergence of cloud, mobile & virtualization

5. Siloed tools don’t capture end user experience
Tools show the infrastructure is all “green”…

6. Siloed tools don’t capture end user experience
…but users are still complaining
It’s slow when I apply a credit!
My app just
crashed!
It’s slow when I
look-up a patient!
It’s slow when I
execute a trade!

7. The impact of the IT monitoring visibility gap
Eight areas of pain for IT and the business – especially around change

8. 9/6/2018 8:11 PM
How can you ensure a successful migration if you have no insight into the impact of the migration on your workforce?
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. The Deming Cycle of Continuous Improvement

10. The “Voice of the Customer” (VoC)
Key measure: what the customer ACTUALLY experiences vs what they EXPECT
Actual > Expect: delighted
Actual = Expect: satisfied
Actual < Expect: dis-satisfied

11. For IT, the VoC is end user experience (EUE)
Riverbed monitors EUE from the point of consumption
Complete understanding of the enterprise end user
App performance, as they render on the device’s screen
Business activities, not just app diagnostic data
User interactions with apps in the context of a workflow

12. Leveraging Riverbed in the Deming Cycle
Key use cases for successful migrations
Plan
Inventory apps and devices throughout the estate Do
Monitor app performance throughout the migration
Check
Compare end user experience before & after migrating, to verify SLAs
Act
Proactively identify and resolve problems on an on-going basis

13. 9/6/2018 8:11 PM
Demo
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Change management
Baseline app performance and adoption across the enterprise
Discover every local and cloud app running on Windows devices to verify actual license usage and combat “Shadow IT” 2 1 3 2
Immediately baseline application and device health, with no configuration required
Instantly view every application’s performance, usage, and wait time to assess the impact on enterprise-wide productivity

15. Change management
Immediately diagnose user experience, remotely and non-invasively
Review all of a user’s applications running on any device 2 4 3
Identify every business activity performed 4
Track response time vs. baseline, as seen by the user 1
Use color-coded status to immediately validate complaints of poor application performance

16. Change management
Compare end user experience, device health before & after a change
Identify the type of change and the analysis parameters (e.g. moving to Windows 10 or O365) 1 1 3
Determine the applications to be analyzed and how the results should be filtered 2
Analyze app performance and device health to quantify the impact of change, by department, geography, device metric, etc.

17. 9/6/2018 8:11 PM
Conclusion
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18. De-risk your IT transformation with DEM
For IT, the “voice of the customer” is end user experience
Monitor end user experience from the point of consumption – the user’s device
Incorporate Riverbed Digital End Experience Management into each phase of the Deming Cycle

19. Get started! Visit Riverbed in booth 709
Get your own access to Riverbed Digital Experience Management at
Learn more about Riverbed solutions for Microsoft
Azure:
Office 365:
Windows 10:
Skype for Business:

20. 9/6/2018 8:11 PM
Thank you!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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9/6/2018
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22. 9/6/2018 8:11 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.