1. Falkirk’s Gaun Digital
Intro each other
Anyone know what digital telecare is?

2. Digital Telecare…….
“A Telecare solution is considered to be Digital if it carries information end-to-end, from sensor / monitor, to the Alarm Receiving Centre agent’s workstation / telephone in a digital form without any conversion occurring. In technical terms, this means that data will be carried end-to-end using Internet Protocol (IP) format”.
Pauline – read out

3. Where we were
4500 service users, all analogue using technology that dates back to the 1960s
No scope to improve service delivery to meet demographic / community needs
We were aware of technology that was being used in other sectors but we couldn’t use it!
Call failure rates within tolerance.
Ian –
Falkirk currently has 4500 users using old button and box tec that really hasn’t changed much since the 1960s all connected using the users home phone line.
As part of our processes we measured our call failure rate “calls that were not received first time by our ARC” these were within tolerance (industry standard 3%)
Do you know what a call failure is?
Explain first then Slappy hand!!
Do you know how to measure these? Its really important !!!!!!!

4. Scottish Gov said………
The use of an end-to-end digital Telecare solution would remove the issues associated with the quality of analogue signalling causing calls to fail.
Pauline –
However we were aware that our telephony providers in the UK were beginning to transition from Analogue to digital telephony
What does this mean!!!!!!!!

5. Call Failures
In one month this increased to nearly 13% from less than 3%
Identify what telephone provider service users have
Identified transition was already underway
500 DIGITAL READY BOXES!
Need to alert Corporate Management who put this issue on their Corporate Risk Register
Pauline
Through the measurement of our failure rates we identified a problem
We began to review service users to find out who their telephony providers currently were and begin a major data cleanse
We realised that our telephony providers had begun to transition from analogue to digital telephony and that our analogue boxes were already failing.
We bought 500 digital ready boxes and began testing connectivity, thankfully digital ready boxe proved to be a temp solution to the failure rates.
Our failure rates dropped back within tolerance, this was our solution YOU NEED TO FIND WHAT CONNECTIVITY YOU NEED

6. Ofcom said……
BT is planning to fully migrate customers off its PSTN network by 2025 and is currently trialling the first IP-based voice services that will replace those offered by the PSTN. It is expecting to start piloting a range of new services in late 2017 leading to a full commercial launch thereafter.
Virgin Media is deploying fibre to the home under Project Lightning between now and 2019 and we can expect it to move to the adoption of IP voice services to replace its current PSTN based offering.
TalkTalk and Sky both already operate an IP-based voice network, albeit still using analogue transmission over the LLU copper connections it buys from Openreach. With the increasing adoption of superfast services, both may choose to migrate customers to “broadband voice”, using the experience gained in the full fibre trial they are undertaking in York with CityFibre.
PAULINE
Read out each statement……… ask the audience what they think this means to them?

7. Where we are going Digital
Geo location of service users and responders
Cloud based
No need to use service users home phone line
Use of personal technology
Innovate UK
What does it mean to the people
Ian
“We have a dream!” concept!
Video!
Describe the slide