1. Introducing
FOR LIBRARIES

2. Based out of New Zealand
Over 650 Public Libraries central sites in North America with individual libraries and consortias.
TALKINGtech LIBRARY systems have been developed over the last 20+ years in response to needs of our library customers from across the globe. We are the only specialized computer telephony company dedicated to public libraries.

3. What are your current issues?
Reduced budgets
Circulation
Staff resources
Contact with Patrons

4. Contact needs to be equal to all Patrons.
Contact with Patrons.
Also as indicated from our customer libraries –
Contact needs to be equal to all Patrons.
In Person
Phone
Web
Post
Available to all Patrons
Immediate Contact
Two way communication
Proof of message delivery

5. What is i-tiva?What is TM3?
i-tiva for Libraries is an automated Contact system for
Libraries to contact Patrons
And
Patrons to contact the library
Fast, low cost, equal, 24x7
Library
i-tiva
Library Management System
File exchange

6. OutBound Messaging
Sample Message

7. OutBound Messaging Why do you send notices Your options
Remind of overdue material
Advise that requested items are available to collect
Second and 3rd overdue messages
Messages to family members on one call
Real Voice or Text
Messages on holds with pickup locations
Multiple messages on one call
Why do you send notices
You need overdue items returned
You need requested items collected quickly
You need to know the message is delivered, fast!
Your options
Mailing letters – expensive, slow, no proof delivered
– cannot contact all Patrons, no proof delivered
Phone – fast, contact all Patrons, proof delivered

8. Service with InBound Access

9. Service with InBound Access
All callers
Library locations and hours
How to use library services – same as the web
Events – what’s on and when
Transfer calls to staff or departments
Patrons (after verification by library card)
Loan status
Review and/or renew items
By list or barcode or ‘renew all’
Checks with LMS & renews what’s allowed
Review or cancel requested items
Access another Patron’s account

10. What Do We Need Analog line or lines
Connection for software install(LogMein, PC Anywhere etc.)
Windows Server 2012 R2
PC/Server
Complete installation form
Get quote and install setup with Innovative

11. What Does Talkingtech Provide?
Software
Remote installation
Dialogic Voice Card
Testing

12. Specifications
Pentium GHZ 800 MHZ
2GB of Ram
50GB of Hard Drive Space
Windows Server
Network Interface
Raid 1 Configuration
Two free full length PCI,PCI-X or PCI-E slots available

13.  Realtime update  10 call descriptions  Created anytime
Reports
 Realtime update
 10 call descriptions
 Created anytime
 ed to staff
 Accountability

14. Multi Extension Transfer
Added Features
Condensed Calls
Professional Voice
Reports
Web Configuration
One System
Multi Extension Transfer

15. In Summary… Why Talkingtech
Leader in telephone notification and self service for patrons
Flexibility
Designed for public libraries, helping brand
Enhancements made by current customers. New versions.
Stability
Transportable
Modern Library Awards