1. KINREP
A Karvy Business Segment

2. KARVY FAMILY Welcome Aboard !!
It is a great pleasure to welcome you to the Karvy family. Our combined efforts will provide a stronger platform for growth and prosperity of our organization. We thank your family for their support and encouragement. Wishing you much joy and happiness as you begin a new chapter in your life!!!

3. KNOW YOUR COMPANY Joining Requirements
Submit all the required documents to avoid any delays or confusion
Provide accurate information of employment, education,
personal details
Biometrics – Provide your finger prints to record shift login and logout time.
Collect the company Tag and wear it in the premises
Mandatory
Requirements

4. KNOW YOUR COMPANY Working Hours Working schedule – 6 days a week
Working Hours – 9am to 5.45pm (8 hrs 45 minutes)
Lunch Break – 45 minutes
No short breaks
Coffee/Tea can be brought to your desk
Quote: “The bad news is Time flies. The good news is you are the pilot.”

5. KNOW YOUR COMPANY Computer Usage
The appropriate use of computers is to ensure that we work towards the company’s goal’s and objectives of the business. Company employees are expected to use the Internet responsibly and productively.
Access Karvy sites and any work related informative websites only
Handle the computer with care. For any technical issues, reach technical support only
Lock your computer when away
Save your data appropriately
Shut down your computer at the end of the day
Installation of any software is prohibited.
Personal mails and non-work related websites should not be accessed
Do not make any technical changes on the computer
Do not leave the computer unlocked
Handle data with care to avoid loss
Do not leave the computer turned ON after work
Installation of any software is prohibited
Posting or sending defamatory information is unacceptable

6. KNOW YOUR COMPANY Phone/Mobile Usage
Phones /mobiles at your work place are for official purposes and need to be used effectively.
Use the office phones for official purposes only or check with your supervisor
Attend your personal calls sparingly. In case of emergency, walk out of the floor
Handle official calls professionally without any personal conversations
Handle sensitive & confidential information on any call with care.
Ensure that your mobiles are silent on the floor
Do not make any personal calls using the office phone/mobile
Do not speak loudly on the floor
Do not use any unprofessional language
Do not handle your personal calls on floor
Do not speak any official information when handling a personal call or vice versa
Personal mobiles should not be on the ring mode

7. KNOW YOUR COMPANY Dress Code Exhibit a neat and tidy dress up
Wear pleasant, comfortable and appropriate dresses
Have a neat hair-do
Wear formal neat shoes and foot wear
Avoid heavy and sound making accessories
Maintain clean and healthy hands, nails and foot.
Avoid strong perfume or cologne
On Saturdays, wear casual dress that suit workplace.
Quote: “Dress how you want to be addressed.”

8. KNOW YOUR COMPANY Behavior at Work
Yeeee Aeee….Waaaa
Speak clearly, softly and pleasantly
Listen to what the other person says
Avoid loud talk on the floor
Do not get into arguments
Avoid any kind of discrimination
Support and cooperate with your colleagues
Wear the badge of a PERFECT HUMAN
Noo..!!!
Quote: “Your beliefs don’t make you a better person, your BEHAVIOR does…...”

9. KNOW YOUR COMPANY
Hierarchy

10. KNOW YOUR COMPANY Job Expectations
Attendance – Complete login hours and approved leaves only
Productivity - Volumes as per the set target of the queue
AHT – Average Handling Time
Quality – 100% accuracy in all queues
TAT – Processing the case as per the Turn Around Time of case
Team Support – Being an active team player
Process Improvement – Contributing ideas for improving process

11. KNOW YOUR COMPANY Security and Confidentiality
Confidentiality means protection of personal information.
Do not share passwords and other confidential information.
Avoid discussing official information in public.
Avoiding disclosure of information to unauthorized persons.
Clear the desk before leaving for the day
Do not write your own passwords or login details and leave unattended
Wear your ID card wherever you go.
Lock your computer when you are moving away from the system.

12. KNOW YOUR COMPANY Rewards & Recognition
Employee recognition is the open acknowledgment and expressed appreciation for an employee’s contributions to their organization. The company would like to appreciate and thank the KINREP family for their dedication, performance and support.

13. KNOW YOUR COMPANY Fun & Frolic
WE WANT FUN, JOY AND ENTERTAINMENT !! So we will have some great activities…….

14. KNOW YOUR COMPANY Support Functions HR Support – 1st Floor
IT Support – 1st Floor
Process IT support – 1st Floor
Administration – Ground Floor
Management – 1st Floor
Learning Center – 10th Floor

15. KNOW YOUR COMPANY Company Websites www.Karvy.com klc.karvy.com
hr.karvy.com
ithelpdesk.karvy.com