1. Attracting and Retaining the Best Employees
PRIDE HUGHES KAPOOR
INTRODUCTION TO
BUSINESS
ELEVENTH EDITION
Chapter Eleven
Attracting and Retaining the Best Employees
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2. Learning Objectives
Describe the major components of human resources management
Identify the steps in human resources planning
Describe cultural diversity and understand some of the challenges and opportunities associated with it
Explain the objectives and uses of job analysis
Describe the processes of recruiting, employee selection, and orientation
Discuss the primary elements of employee compensation and benefits
Explain the purposes and techniques of employee training, development, and performance appraisal
Outline the major legislation affecting human resources management
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3. Human Resources Management (HRM)
Define Human Resources Management (HRM)
Know and be able to explain the HRM activities
Human Resources Planning
Job Analysis
Recruiting
Selection
Orientation
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4. Human Resources Management (HRM) (cont’d)
Maintaining
Be prepared to define and discuss
Employee Relations
Compensation
Benefits
Development
Be able to define and discuss the importance of
Training and Development
Performance Appraisal
Who is responsible for HRM?
Who develops and delivers HRM activities?
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5. Human Resources Planning
Define Human Resources Planning
Be prepared to discuss how a firm forecasts human resources demand
What are the factors affecting HR demand?
Who determines the number of employees needed and their qualifications?
Who forecasts human resources supply?
What are the factors affecting HR supply?
Be familiar with supply forecasting techniques
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6. How does a firm match supply with demand?
Supply and Demand
How does a firm match supply with demand?
What does a firm do if demand is greater than supply and vice versa?
Know the methods used to reduce the workforce when necessary
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7. Cultural Diversity in Human Resources
Be prepared to discuss Cultural Diversity
Its definition
The advantages of diversity
The challenges of diversity
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8. What are these three things used for?
Job Analysis
Define
Job Analysis
Job Description
Job Specification
What are these three things used for?
Define Recruiting, Selection and Orientation
What are their purposes?
Discuss the advantages and disadvantages of Internal versus External Recruiting
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9. Recruiting, Selection, and Orientation (cont’d)
What are means used to Select employees?
Be familiar with the importance and role of the following in the recruiting and selecting process
Employment Applications
Employment Tests
Interviews
Assessment Centers
References
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10. Compensation and Benefits
Be able to discuss what an effective employee reward system must include
Define
Compensation
Compensation System
Wage Level
Wage Survey
Wage Structure
Job Evaluation
Comparable Worth
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11. Compensation Decisions (cont’d)
On what are Individual Wages based?
Why might the individual wages of two individuals differ?
Know the different types of compensation
Hourly Wage
Salary
Commission
Incentive Payment
Lump-Sum Salary Increase
Profit Sharing
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12. Define Employee Benefits
Be able to explain different types of benefits
Pay for time not worked
Insurance packages
Pension and Retirement programs
Required by law
Other benefits
Discuss Flexible Benefits Plan
Advantages and disadvantages
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13. Training and Development
Define
Employee Training
Management Development
How is a training program developed?
How are training needs analyzed?
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14. Training and Development Methods
List and define training and development methods
On-the-Job
Simulation
Classroom Teaching and Lectures
Conferences and Seminars
Role Playing
How is the success of a training program evaluated?
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15. Performance Appraisal
Define Performance Appraisal
What are the uses of performance appraisal?
Be familiar with common evaluation techniques
Objective Methods
Judgmental Methods
How does a manager avoid appraisal errors?
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16. Why is Performance Feedback important for employees?
What are common approaches to performance feedback?
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17. The Legal Environment of HRM
Be familiar with the major HRM legislation
National Labor Relations Act and Labor-Management Relations Act (1935)
Fair Labor Standards Act (1938)
Labor-Management Relations Act (1947)
Equal Pay Act (1963)
Title VII of the Civil Right Act (1964)
Age Discrimination in Employment Act ( )
Occupational Safety and Health Act (1970)
Employment Retirement Income Security Act (1974)
Worker Adjustment and Retraining Notification (WARN) Act (1988)
Americans with Disabilities Act (1990)
Civil Rights Act (1991)
Family and Medical Leave Act (1993)
Affordable Care Act (2010)
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18. Know what Affirmative Action is To whom does it apply?
How does it affect the workplace?
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