1. WELCOME TO DEPARTMENT OF POSTS (DOP)
DOP is one of the oldest department of central government i.e. Govt. of India.
It is the largest postal network in the world.
DOP works under Ministry of Communication and Information Technology with its H.Q.at Dak Bhawan, New-Delhi.
We feel proud to be the part of one of the most honest and dedicated work force in India.
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2. OUR DEPARTMENT(History-From Pigeon to Plane)
Pigeons were used in the reign of Mughal Raj to bring messages from one place to another.
Messengers and horses were used by many kingdoms to convey messages.
Runners used to carry mails (having spears with bells) in the reign of Sher Shah Suri.
In India, Postal system in organised way started functioning since 1st October1854 .
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3. OUR DEPARTMENT(History)
Rest Houses located in forest areas were known as Dak Bungalow, where the Dak runners used to take rest.
In British Era, Collector used to hand over the charge of district to the Postmaster.
Postal Department started to use the services of Railways for carrying mail from 1854 when Railways started its service from Thane to Mumbai.
Now Department of Posts has three Boeing Air crafts to carry mails to different parts of the country.
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4. OUR DEPARTMENT
India Post is the Largest and Oldest Postal system in the world.
DOP comprises of two wings i.e. Postal & Railway Mail Service.
It is having a net work of 1,54822 Post Offices out of which15736 are in urban and 1,39086 are in Rural areas known as Branch Post Offices
A Post office serves Sq. KMs. covering 7817 people on an average in India in urban and 5990 in rural.
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5. Personnel strength as on 31’st March ,2012
Category
Number
Group A
610
Group B
6794
Group C
173007
MTS
30696
Total departmental
211107 26
263467
GRAND TOTAL
474574

6. OUR DEPARTMENT
India post is the country’s largest Savings Bank with accounts and certificates having deposits of more than Rs crore and Rs crore in Saving certificates which is 16% of the total deposit of banking sector in India.
More than 1 million people visit Post offices daily.
India post is the symbol of Government authority with extensive link to rural network than any other Government department
It plays a crucial role in financial inclusion of rural sector.
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7. The   Department of   Posts   comes under   the   Ministry of Communications    and      Information  Technology. 
Shri Kapil Sibal is the Cabinet Minister for Communications and Information Technology. 
Shri Milind Murli Deora is the  Minister   of  State  for Communications and Information Technology. 
Dr.Kruparani Killi  is the  Minister   of  State  for Communications and Information Technology.
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8. The Postal Service Board
Ms. P. Gopinath is  the Secretary (Posts) to Govt. Of India  as  well  as Director    General, Department    of Posts and   the Chairman  of   the   Postal Services Board.
The Postal Service Board
The apex management body of the    Department,   comprises   the   Chairman and six Members.
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9. The six members of the Board hold portfolios of Personnel Operations
Technology
Postal Life Insurance
Human Resources Development
Planning
The Joint Secretary and Financial Advisor to the   Department    is a permanent invitee to the Board.
The Board is assisted by a senior staff officer of the Directorate as   Secretary   to   the   Board .
Deputy     Directors   General  , Directors    and Assistant   Directors   General    provide   the       necessary functional support for the Board at the Headquarters. 
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10. Organizational Structure
Ministry Of Communication & IT
Secretary / Director General /Chairman Postal Service Board
Member (Technology)
Member (Personnel)
Member (PLI) &Chairman (Investment Board)
Member (HRD)
Member (Operations)
Member (Planning)

11. For providing postal services, the whole country has been divided   into   twenty two   postal   circles As given below.
SI. NO.
NAME OF THE CIRCLE
JURISDICTION
HEADQUARTERS 1
ANDHRA PRADESH
A.P
HYDERABAD 2
ASSAM
GUWAHATI 3
BIHAR
PATNA 4
CHHATTISGARH
RAIPUR 5
DELHI
NEW DELHI 6
GUJARAT
GUJARAT; DAMAN & DIU
AHMEDABAD 7
HARYANA
AMBALA
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12. KERALA, LACCADIVE ISLANDS THIRUVANANTHA PURAM8
HIMACHAL PRADESH
H.P.
SIMLA 9
J & K
J &K
SRINAGAR 10
JHARKHAND
RANCHI 11
KARNATAKA
BANGALORE 12
KERALA
KERALA, LACCADIVE ISLANDS
THIRUVANANTHA PURAM 13
MAHARASHTRA
MAHARASHTRA, GOA,
MUMBAI 14
M.P.
BHOPAL 15
N.E.
MANIPUR, TRIPURA; NAGALAND, ARUNACHAL PRADESH, MEGHALAYA; MIZORAM;
SHILONG
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13. TAMILANADU;PUDUCHERRY UT CHENNAI16
ORISSA
BHUVANESHWAR 17
PUNJAB
PUNJAB; CHANDIGARH UT
CHANDIGARH 18
RAJASTHAN
JAIPUR 19
TAMILANADU
TAMILANADU;PUDUCHERRY UT
CHENNAI 20
U.P.
U.P
LUCKNOW 21
UTTARKHAND
DEHRADUN 22
WEST BENGAL
WEST BENGAL; ANDAMAN & NICOBAR ISLAND; SIKKIM
KOLKATA
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14. Each of the Circle is headed by a Pr
Each    of the Circle is headed by a  Pr. Chief Postmaster General or Chief   Postmaster   General.
Each Circle is further divided into Regions- headed by Post Master General.
Regions are subdivided into Divisions   (Postal  /  RMS   Divisions)-headed by SSPos /SPOs/SSRMs/SRMs .
Divisions are again subdivided in to Sub Divisions  (Postal  /  RMS   Sub Divisions)- headed by ASPs/IP
In   the   Circles  and Regions there are other functional units like  Circle   Stamp   Depots, Postal Stores Depots and Mail Motor Service etc.
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15. Besides   these   twenty two   Circles , there is another Circle, called Base Circle, to cater  to the   postal   communication needs of the Armed Forces.
The Base Circle is headed by an   Additional   Director   General  ,Army Postal Service  in   the   rank of a Major General.
The   officer   cadre   of  the Army   Postal   Service   comprises    officers on deputation from the Civil Posts. Seventy five percent of the other ranks of   the   Army   Postal   Service   are   also   drawn  from the Department   of   Posts   and   the  remaining personnel are recruited by the Army.
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16. Operational Structure (Postal)
HEAD POST OFFICE
EXTRA DEPARTMENTAL BRANCH POST OFFICES
(In Rural Area)
DEPARTMENTAL TOWN SUB OFFICES
DEPARTMENTAL RURAL SUB OFFICES

17. HEAD POST OFFICE HO is a chief of a group of Post offices.
It consists itself & its subordinate offices called Sub Post Offices and Branch Post Offices.
All the monetary transactions of the group are consolidated in head post offices
HO is responsible to maintain the accounts and submitted to PAO
Auditing of banking work is also done in a HO( and all SOs under it ) by SBCO(Savings Bank Control Organization)
HO’s are of different categories' as defined below
Presidency post office:- situated at Mumbai, Kolkata and Chennai. The incharge is called Director.
General post office:- the head post office situated at circle head quarters and attached with circle office. The incharge of this PO is called Chief Post Master (class A gazetted officer) or Senior Post Master(class B gazitted officer)
Head post office:- the incharge of this PO may be the Senior Post Master or HSG-1(higher selection grade-1) official.
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18. SUB POST OFFICE It is a post office subordinate to HO
Its monitory transactions are incorporated in the accounts of its HO
The incharge of the sub office is called sub post master.
Sub offices are of different categories as defined below
C class sub office:- where only one SPM works. Also known as single handed sub office.
B class sub office:- where one SPM and one PA works. Also known as doubled handed sub office.
A class sub office:- where one SPM and two PA works and also known as triple handed sub office.
LSG (lower selection grade) sub office:- where one SPM and three or more PA’s works.
Town Sub office:- A sub post office in a town or its suburbs where there is also a head post office.
NIGHT POST OFFICE:-
the important post offices whose working hours are extended upto 8.30pm on week days.
On sun days and holidays they work for limited hours but not beyond 6pm.
All the business except saving bank is done in night post offices.
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19. BRANCH POST OFFICE
1. Branch post office is the smallest operational unit in DOP
2. It is in direct account with the head post office or sub post office , which is called the account office of the BO
3. The monitory transactions of BO are incorporated in the accounts of its account office.
4. The incharge of Branch post office is called Branch post master.
5. The working hours of a branch post office are usually from 3 to 5 hours.
6.Branch post offices are situated in rural areas.
NON DELIVERY POST OFFICE:-
A post office which does not perform delivery work.
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20. ARMY POST OFFICES The post offices which serve the defense personnel's
Known as central base post office( CBPO)
There are two CBPOs.
1CBPO( c/o 56 APO head quartered at Delhi)
2CBPO (c/o 99 APO head quartered at Kolkata)
The status of these CBPOs is equivalent to a HO
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21. FIELD POST OFFICES(FPO)
Field post offices works under 1CBPO or 2CBPO
The status of FPO is equivalent to a sub post office
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22. FOREIGN POST OFFICES
The post offices functioning in India and dealing with incoming and outgoing foreign mail are called Foreign Post Offices.
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23. UNIVERSAL POSTAL UNION(UPU)
An agency of UN(United Nations) which formulate guidelines for free flow of mail between member countries.
Established in 1874.
Presently there are 193 member countries of UPU.
Bishar Abdirahaman Hussein of Kenya is the D.G. of UPU.
The head quarter of UPU is in Berne( Switzerland).
Under UPU conventions each country keeps the postage it collects on international mail.
Each country must pay other member countries for excess mail sent and also for transporting mails across their borders.
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24. Accounting network of the Post Offices
Postal Account office
Responsible for incorporating account of all HOs in circle
Head Post Office
Supplies cash, stamp, IPOs, certificates, passbooks, recpt bks
Consolidation of account of subordinate offices
Sub Post Office
SO is placed in account with HO
Branch Post Office
Having limited powers of Saving Bank and Booking of postal articles
Can be directly under Sub Office which is called its Account Office
Submits its Daily A/C to Head Post Office
Submits Daily Account to its account office i.e. SO
Sub account branch of account office monitors its functioning
Consolidate the transactions of BO also into its accounts
Submits returns and accounts to concerned PAO
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25. POSTAL ACCOUNTS OFFICE
There are 19 Postal Account Offices in India.
All head post offices send periodical return of various accounts items to its postal account office.
The list of all PAOs along with their abbreviation is given in next slides.
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26. PAO S.NO. NAME OF POSTAL ACCOUNT OFFICE AREA ABBREVIATION 1 AMBALA
HARYANA AB 2
AHMEDABAD
GUJARAT AH 3
BENGLURU
KARNATAKA BG 4
BHOPAL
MADHYA PRADESH & CHHATISHGARH BH 5
CALCUTTA
WEST BENGAL C 6
CUTTACK
ODISHA CK 7
DELHI D 8
HYDERABAD
ANDHRA PRADESH H
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27. PAO 9 GUWAHATI ASSAM G 10 JAIPUR RAJASTHAN J 11 JAMMU J& K JK 12
KAPURTHALA
PUNJAB K 13
LUCKNOW
UTTAR PRADESH & UTTARAKHAND L 14
CHENNAI (MADRAS)
TAMILANADU M 15
NAGPUR
MAHARASTRA & APS N 16
PATNA
BIHAR & JHARKHAND P 17
SUNDERNAGAR
HIMACHAL PRADESH S 18
THIRUVANTHA PURAM
KERALA T 19
SHILONG
NORTHEAST SH
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28. Our Vision:
India Post’s products and services will be the customer’s first choice.

29. Our Mission
To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.
To provide services to the customers on value-for-money basis.
To ensure that the employees are proud to be its main strength and serve its customers with a human touch.
To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

30. Operational Structure (RMS)
RECORD OFFICE
HEAD RECORD OFFICE
SUB RECORD OFFICE
SORTING MAIL OFFICE
TRANSIT MAIL OFFICE
MAIL OFFICE
SECTIONS

31. Two basic softwares
Meghdoot Millennium
Sanchay Post

32. Sanchay post modules
Data entry
Online
SBSO
SBCO

33. 10 Branches of Post office
Mail
Sorting
Delivery
Registration & Speed net
Parcel MO
Deposit
Treasury
Sub Accounts
Savings Bank

34. Additional branches of HPO
Accounts
Admin.
Reference
SBSO
SBCO
Business mart

35. LOGO OF INDIA POST

36. BRANDING India Post logo a visual link in communication.
It’s the Corporate Identity of India Post.
Yellow Wings show conscious efforts to maintain continuity of communication.
It represents dynamism, Speed, elevation, aspiration and action.

37. Red colour is traditionally associated with postal services & embodies passion, power & commitment
Bhartiya Dak in Hindi & India Post in English depicts Corporate Name of the department.

38. List of equipments used in Post Offices
Stamps & Seals
Letter Boxes
Post Boxes
Weighing Scales
Computers ,Scanners & Peripherals

39. List of equipments used
Wax Heater
Franking Machine
Stamp cancelling machines

40. Stamps & Seals

41. Stamps & Seals

42. Stamps & Seals Post Offices are supplied with Stamps & Seals
Used for Authentication
To show the office where posted / delivered
Date of Posting/Delivery
To deface the stamps affixed
In case of Oblong/round MO stamp , authenticate the transactions
Provision to change hours, date, month, year types
Supplied by PSD - Aligarh
Periodically cleaned by using boiling water then by using kerosene
Clarity and Correctness will be checked before use
Oblong Stamp/Round MO /Insurance seal will be in personal custody of supervisor to avoid misuse
In stamps letters & images are embossed where as in seals letters and images are engraved

43. Stamps & Seals Impressions

44. POSTAL MANUALS

45. Introduction
Postal manuals consist of information about the Rules and procedures to be followed for the transactions done in PO
Every official of the organisation has to meticulously follow them
Rules and procedures in the manuals contain the tasks to be performed and exceptions
In case of doubt officials may refer manual for clarification

46. Postal Manuals Post Office Guide Part – I Post Office Guide Part – II
Post Office Guide Part III
Post Office Guide Part IV
Postal Manual Volume – I (Acts & Rules)
Postal Manual Volume – II

47. Postal Manuals Postal Manual Volume – III
Postal manual Volume – IV (without Appendices)
Postal Manual Volume – IV (Appendices)
Postal Manual Volume – V
Postal Manual Volume – VI Part – I
Postal Manual Volume – VI Part - II

48. Postal Manuals
13. Postal Manual Volume – VI Part – III 14. Postal Manual Volume – VII 15. Postal Manual Volume – VIII 16. Branch Office Rules 17. Financial Hand Book Volume – I 18. Financial Hand Book Volume - II

49. Postal Manuals Foreign Post Manual
Post Office Savings Bank Manual Volume – I
Post Office Savings Bank Manual Volume – II -Savings Certificates
Post Office Insurance Fund
Postal Manual of SB Control Pairing & Internal Check Organisation
All India PIN Code Directory

50. India Post Products & Services

51. Classification Mail services Premium Products Financial services
Retail services
Philately

52. Thank you