1. Productivity and Process Analysis
Chapter 2

2. Productivity
Output/Input

3. MCM productivity Score Output Quality 10 150 100% 9 140 98 8 130 95 7
120 92 6
110 90 5
100 87
Weight
.60
.40
Total score

4. Time study
Normal time
Standard time
Work sampling

5. Process Analysis
Define
Measure
Analyze
Improve
Control

6. Process Questions How were you trained? Who is your customer?
What if you were manager?
What is good output?

7. Flow Chart Icons
Direction Decision

8. Flow charting
From Home to the Airport?

9. Streamlining Eliminate Bureaucracy Eliminate Duplication Simplify
Simplify Language
Reduce Cycle time
Proof Errors