1. City of Wolverhampton Council
Telecare Mobile Response Service
Presented in partnership
Our mission:
Working as one to
serve our city
wolverhampton.gov.uk

2. Contents Creating a technology first culture
Why is a mobile response service important?
How this service aligns with WMFS values and vision
How we developed partnership working?
What does success look like?
An overview of the latest statistics
Any questions?

3. Creating a technology first culture and positioning technology at a strategic level
Creation and marketing of single Telecare offer
1150 new Telecare users; 70% increase in weekly referrals (up to 50 per week)
337 new users in 2017/2018 (through to mid-August)

4. Creating a technology first culture and positioning technology at a strategic level
3200+ response callouts since 1/4/16 to 971 users; 57.4% falls related; only 16% of all response callouts led to ambulance intervention
Onward referrals for Falls Prevention/Safeguarding/Hoarding
Action taken by Telecare team to address high response users
Feedback to allocated worker/duty regarding repeated falls
Discussion with individual users regarding repeated false alarms/misuse of service

5. Why is a mobile response service important?
Support resilience in urgent care provision
Provide a urgent response to people in need 
Keeping people in their own home
Reduce slips, trips and falls
Reduction in hospital conveyances
Reduced hospital admissions
Reduced hospital stay
Reduce the long term impact of falls

6. Why is a mobile response service important?
24/7, 365 days a year capability and capacity to respond to non-injury falls
Response time within a maximum of 45 minutes from time of the call
A person centred approach which is dignified and compassionate
A Safe & Well+ visit to support the person to help prevent future falls

7. How this service aligns to WMFS values & vision?
The benefits and synergies
40% of a firefighters time is spent on prevention services
“Causes behind the causes”
Cost effective/public benefit
Community at the centre of our service
Every Telecare service user we respond to receives a Safe & Well+ visit

8. How we developed partnership working
Training undertaken
Work towards TSA accreditation - Quality Standards
Clinical governance
Quality assurance
Evaluation and data sharing to improve outcomes
Continuous learning and improving services

9. Latest statistics to support success story
3216 incidents attended in 72 weeks
14 min average attendance time
84% of incidents did not require an Ambulance
493 incidents attended in 26 weeks
21 min average attendance time
81% of incidents did not require an Ambulance
989 incidents attended in 100 weeks
14 min average attendance time
91% of incidents did not require an Ambulance

10. Case Study Examples
City of Wolverhampton Council testimonial highlighting the users’ experience of the Telecare Mobile Response service
Article featured in The Guardian online falls-callout-service-easing-pressure-ambulances

11. Why WMFS? Causes behind the causes Local community fire stations
Trusted brand
24/7 cover
Rapid response
Capability, expertise and capacity
Evaluation/data sharing
Cost effective/public benefit

12. WMFS Telecare Mobile Response Service
WMFS currently deliver Telecare Mobile Response Service in Coventry, Wolverhampton and Dudley 
Delivering the Telecare Mobile Response Service affords us contact with the most vulnerable in the community
Telecare service users are often elderly, frail or have mobility issues and are vulnerable to falls
These are some of the same factors that contribute to a person being at increased risk of having, and in some cases dying from, a fire in their home
This is clearly linked to our core prevention strategy as delivery of the Safe & Well+ check helps reduce their risk of fire in the home
WMFS Brigade Response Vehicle (BRV)

13. Contacts
Helen Rowney
Commissioning Officer, City of Wolverhampton Council
Office Tel: 
Dave Baker
Operations Commander, Black Country North Command, WMFS
Office Tel: