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Sabir Shaikh Associate Vice President (Product Marketing - Falconide)
Netcore Solutions @baishhh
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THINGS TO REMINDER Tweet Question Slides & Recording
Use below hashtags and handle to tweet during the webinar @netcoresolution #netcoreWebinar #falconide #transactional Please use the chat window to ask questions during the webinar You will get an with slides and recording post webinar
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Some Promotional Emails Samples…
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Transactional Emails Samples…
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Transactional Emails Samples…
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Transactional Emails Samples…
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THE NEW TRANSACTIONAL EMAIL
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The New Transactional Email
Instead of sending your customers boring, plain-text s to confirm They’ve successfully signed up for your service
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The New Transactional Email
Instead of sending your customers boring, plain-text s to confirm They’ve successfully signed up for your service Password Reset
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use those communications as ways of reinforcing your company’s value
The New Transactional Instead of sending your customers boring, plain-text s to confirm They’ve successfully signed up for your service Password Reset Shipped the goods use those communications as ways of reinforcing your company’s value
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The New Transactional Email
Z Suggested by most studies, the new age transactional s are “Branded, Relevant & Engaging HTML messages” They “take full advantage of the high level of customer interest and brand engagement that naturally follows a purchase”
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HOW TO CUSTOMIZE YOUR TRANSACTIONAL CAMPAIGNS
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CROSS PROMOTION
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Cross Promotion Product Personalization:
Crate&Barrel sends a personalized and branded HTML confirmation, including seasonally relevant items for cross-sell
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Cross Promotion Order Tracking Status :
Bass Pro includes a dynamically populated cross-sell using Rich Relevance’s RichRecs+ product in its order confirmation .
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Cross Promotion Website Navigation:
One Stop Plus includes limited site navigation and has clear, easy-to- find links for order status, billing, returns, questions and credit card applications, as well as a phone number if customers need to speak with the company directly
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Cross Promotion Email Acquisition:
Barnes & Noble College includes a link for customers to opt in to the company’s program and an offer in their shipping confirmation
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Cross Promotion Social Media Linking :
Steve Maden includes the Social Media Links as it’s standard Footer
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Cross Promotion
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INNOVATION IN S
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Innovation in s BE CREATIVE WITH AUTOMATED S
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Innovation in s ANIMATE S TO SAY MORE WITH LESS
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EMAIL DEEP LINKING TO ELIMINATE EXTRA CLICKS
Innovation in s ‘Your booking is confirmed’ received ‘Complete your booking’ How it helped our client 25% increase in transactions in 2 weeks of sent Customer opens the about Dubai holiday package Travel App is launched on mobile Customer can make his booking from the App itself ‘Thanks for your inquiry’ DEEP LINKING TO ELIMINATE EXTRA CLICKS
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Innovation in Emails CLICK EMAIL TO CONNECT OVER CALL HDFC Bank
Call Patching HDFC Relationship Manager Customer Discusses HDFC Investment options Customer satisfied as he gets instant information Click to get a Call now>> CLICK TO CONNECT OVER CALL
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Recommendation Engine
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Recommendation Engine
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SOME QUICK TIPS
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Some Quick Tips Remember to say “Thank you” Giving thanks matters.
Z Remember to say “Thank you” Giving thanks matters. Use HTML to optimize the look and feel Including both static and dynamic content pertaining to Cross Sell. Enhance the Customer Experience Include Links to enhance customer engagement. Comply with the CAN-SPAM ACT Do not include an offer as the subject line.
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Experience the Falconide Demo, send us email on
“ “ Q/A Experience the Falconide Demo, send us on
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We will email the recording and slides to you soon
“ “ Thank you for joining We will the recording and slides to you soon
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