1. How to save money and get a pay raise
Robert Hedblom
Cloud and Solution Principal Architect
sumNERV
Andrew Craig
Senior Consultant
itnetx AG

2. Robert Hedblom Andrew Craig @RobertandDPM @mracraig
8x MVP, 16x (confirmed) Father
Father, MCP
20 years IT, 15 years BC
20 years IT Dev, 10 years SCCM
Meat
Red meat, beer, whisky, choc

3. ITIL
What it is and why you shouldn’t all groan when you hear “ITIL”

4. Our visit to axelos ITIL IS an actual physical library. Of books.
Train departs from Platform 9 ¾
Chocolate Frogs

5. IT infrastructure library
ITIL 3 day course? Too long 
What is ITIL?
Internationally recognized descriptions of IT framework, processes and practices for service management (ITSM)
Why YOU need it
Stop firefighting and take control
Increase efficiency
Prove efficiency and worth of IT
Pitfalls
Build your business processes around ITIL
ITIL provides a CMDB (also a template)
Resistance to adoption
All or nothing mentality
Documentation (templates help)
Processes and routines
Helpdesk
Asset management
Change management
Incident and Request management
Financial information
Service Manager (SCSM)???

6. Billing of services

7. Why, why, what? Why? Why? Business Change? Legislative change? Cost?
New directives/re-structuring
Expansion
Legislative change?
New compliance regulations
Cost?
Money talks
Cost in SW licensing
Budget re-assessments/cost-cutting
What?
Assign cost and expense to:
Server usage
Desktop usage
Software installation
Extranet connections
Printing
Helpdesk/Support services
Common usage?
Recharge Servers PaaS
Storage quotas
Software licensing

8. Business lifecycle 500,000+ employees in 4 business organisations
Distributed IT
Distributed IT costs!
Separation of responsibilities
500 employees
Inhouse IT (5 technicians)
5000+ employees
Inhouse IT (50 technicians)

9. Identifying Services
What have you got? What do you deliver? What services do you provide?

10. What makes up your organisation?
Actors
IT Department
Helpdesk
You
Users
Stakeholders
Management
Finance Department
You, again
Configuration Items PC
Printer, mobile device
Server (Infrastructure/Platform)
User Account
You
You get everywhere
Software
Service Items
Workplace provision
Workplace maintenance and support
Server provision
Account provision
Software Distribution

11. As a service…

12. Microsoft azure pricing

13. Get data from Configuration Manager
CONFIGURATION ITEMS
Get data from Configuration Manager
Discovery Data from SCCM is valuable
Also, User Device Affinity
Hardware Inventory
Reporting
Mini Demo #1

14. Using that data in our ITSM System (e.g. Service Manager) Manually
Input data in console
Create CIs for Users and devices
Set up ticketing to establish relationships between items
Automation is easy
Mini Demo #2

15. No Demo OMS integration Automation using Azure Automation
Hybrid worker
PowerShell
No Demo

16. Creating a cmdb
Because no-one is going to do it for you

17. Define CMDB – Another Damo
Define the Services
Service Description
Deliverable Units
Billing
Populate CMDB with service delivery units
Mini Demo #4
Map existing services to existing users
Mini Demo #5
Provide a way for users to order new services
Mini Demo #6
Mention 3rd party stuff

18. Producing meaningful reports
Meaningful, like even Finance can understand them

19. Reporting SQL Queries in SCCM and SCSM SQL Reporting services
EXCEL reporting