1. First Quarter Earnings Conference
January 22, 2003

2. Safe Harbor Statement
Certain statements in this presentation constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on August 11, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.

3. EPS increased 14% with continued strong operating margins
Q1 Highlights
EPS increased 14% with continued strong operating margins
Revenues increased 3% with mix of business slightly different than expected
Acquired Networkcar, industry’s most advanced telematics solution, adding to growing arsenal of CRM solutions
Today’s acquisition of MSN Autos Dealerpoint extends REY’s leadership in CRM services
Customer reception of the Reynolds Generations Series and new value-added services continued to be positive
Created New Markets Group to enter adjacent markets

4. Flat IT spending pattern lasting longer than expected
Market Update
Flat IT spending pattern lasting longer than expected
Franchised automobile retailers remain a strong market
Automotive retailer optimism remains high, driven in large part by diverse mix of profit centers
Car company initiatives adding increased value and require a retailing solutions partner to implement
Interest in customer retention solutions and services continues to grow

5. The Networkcar CAReader™
Car Owner Benefits
Networkcar
Transmits car performance and location information over existing wireless infrastructure
Installs easily under a car’s dashboard
LoJack
OnStar
Alarm
EMERGENCY
Smart Roadside Assistance
Emergency Assistance
Remote Door Unlock
SERVICE
Real-time Performance Monitoring
Real-time Problem Alerts
Alerts of Service Milestones
On-line Service Appointment Scheduling
Remote Auto Technician Assistance
Personal Website with Service
Records and Recalls
Concierge Assistance
EMISSION
Early Detection of Emission Problems
Remote Emissions Monitoring and
Certification
THEFT
Possible Theft Prevention
Stolen Vehicle Recovery
Cost $$ $$
$$$$ $
Opportunities

6. Adds entry-level lead management solution to CRM portfolio
MSN Autos Dealerpoint
Adds entry-level lead management solution to CRM portfolio
Currently used by over 4,000 retailers
Creates opportunity to migrate to full Contact Management solution
Provides meaningful touchpoint with car companies
Extends REY’s automotive CRM leadership position

7. The Reynolds Generations Series Progress
Automark Web Services
Added 138 dealerships in the quarter dealerships now utilize the service.
Significant enhancements to be announced at NADA convention
Value proposition and ROI continue to strengthen
Customer Management
69 dealerships now utilizing application
MSN Autos Dealerpoint expands REY’s customer base

8. Adjacent Markets Status
Market Size
Wins
Independent Pre-Owned Vehicles
55,000 retail points
$109B
ADESA
Enterprise Rental Car
Price 1
Thrifty Car Sales
Hertz Car Sales
Sports and Recreation Vehicles
22,000
$60B
Harley Davidson
Brunswick
Mastercraft
MarineMax
Rick Case
Commercial Equipment
2,450
$85B
Karmak
Vehicle Care & Aftermarket Parts Shops
100,000
$150B+
Collision-Repair Shops
53,000
$30B
Opportunities

9. * Excludes accounting change last year
Q1 Summary
$ in millions
Revenues +3%
EPS +14%
$0.40
$247
$240
$0.35*
2002
2003
2002
2003
* Excludes accounting change last year

10. Q1 Revenue Summary by Segment
$ in millions

11. * Excludes accounting change last year
Q1 Income Summary
$ in millions
* Excludes accounting change last year

12. Q1 R&D
$ in millions

13. Q1 Margin Summary

14. Cash Flow Summary
$ in millions

15. Share Repurchase Summary

16. Software Solutions Backlog
$ in millions

17. Financial Outlook
EPS to be approximately $1.70
Q2 EPS to be approximately $0.40
Operating margins to be approximately 19%
Return on equity to exceed 20%
CapEx and capitalized software to total approximately $35M
Depreciation and amortization to total approximately $40M
R&D expenses are expected to be approximately $70M
Share repurchases expected to continue
Fully diluted shares used to calculate EPS to be approximately 71M