1. Crisis Management and Emergency Procedures
David Strumpf, RHD University Village
Hannah Mountford, RHD Brumby
John Wright, AC Brumby

2. Objectives
Participants will be provided instruction on what constitutes a crisis or emergency situation
Participants will be provided instruction on how to effectively employ our consulting-up process
Participants will be provided with strategies for responding to crisis situations: medical emergencies, mental health concerns, vandalism, violent incidents, noise concerns, parties, facility concerns
Participants will discuss scenarios related to managing emergencies in the residence halls
John

3. Crisis or Emergency? Causes undue stress to individuals
Interrupts the regular function of the residence hall
Impedes individuals from meeting academic goals
Causes significant loss of revenue
Compromises hall/resident security
Hannah

4. Consulting Up
Contact your community administrative assistant if you are unable to reach graduate or professional staff member between the hours of 8 a.m. – 5 p.m. Monday-Friday.
The philosophy of “Consulting Up” is critical to the function and protocol processes of our department.
 These lines of communication are in place to keep all appropriate persons responsible informed and should always be followed as closely as possible.
In addition to Consulting Up, University Housing practices a philosophy of “NO SURPRISES”. Following the consulting up model as outlined above will also allow applicable personnel to be appropriately briefed and will allow for better follow-up once incidents have concluded.
When an incident occurs that requires additional personnel to be involved, it is important to Consult Up and not to consult with your peers. Consulting up allows only the right people to know information and minimizes gossip.
Remember, it is ALWAYS OK to consult up! 
Your need to consult up is not “bothering” anyone. This is the reason the system is in place and functions in the manner in which it does. If you ever have a question about housing protocol, process, or procedure or if you are unsure about what might need to be done, DO NOT HESITATE to consult up to the next level.
David

5. Medical Emergencies
1. Whenever a staff member becomes aware of a resident who may need immediate medical attention, UGA Police should be called immediately to summon medical assistance and then promptly inform the GR, DI or RHD on duty.
2. If a resident is sick, but not in immediate danger, refer him or her to the health center and share appropriate phone numbers.
3. The emergency should then be documented in Advocate.
4. Transportation for residents needing emergency medical attention should only be provided by UGA Police or an ambulance. Staff members are NOT permitted to transport residents in emergency situations.
Who to Call:
Monday –Friday 8 a.m. -5 p.m. After 5 p.m. and on weekends
UGA PD (706) ; then RHD or AC/SC UGAPD then GR/DI/RHD on Duty
Hannah

6. Mental Health
When a staff person becomes aware of a resident who has or is making suicidal gestures, threats or attempts, the duty GR, DI or RHD should be notified immediately. If the resident has injured him/herself or poses a clear and present danger to self or others, UGA police should be notified first. Document the incident in Advocate as soon as possible. It is also important to remember when dealing with suicide gestures or threats that you should not leave the resident alone or by themselves, and that you are not a trained counselor and should get assistance immediately.
Who to call:
Monday – Friday 8 a.m. – 5 p.m. After 5 p.m. and on weekends
Immediate Danger to Self or Others:
UGAPD then RHD or AC/SC UGAPD then Duty GR/DI/RHD
No Immediate Danger to Self or Others:
RHD or AC/SC Duty GR/DI/RHD
John

7. Vandalism
Vandalism to vending equipment, laundry equipment, room furnishings, bulletin boards, hallways, public facilities, or any university property should be documented in Advocate. The incident should also be noted on the duty log and the duty GR, DI or RHD should be notified. The GR, DI or RHD will notify UGA Police and take pictures if necessary. Do not clean up the vandalism until the GR, DI or RHD on duty has investigated the incident.
halls/all-halls/vandalism-damages
David

8. Violence & Abuse
University Housing does not tolerate abusive situations. Staff will respond to all incidents of abuse.
When a staff member becomes aware of abuse in progress, they should immediately contact UGA Police ( ).
Staff members should document the incident, including the police report number if applicable. All documentation should be immediately submitted via Advocate and work with your supervisor to keep names as confidential.
Staff should never promise that they will not report an incident to a professional staff member. Staff should explain that they will exercise as much confidentiality as they can by informing only professionals who need to know
Staff should follow up with affected persons, as deemed necessary.
Staff members should refer the affected persons to Counseling and Psychiatric Services (CAPS) for further assistance.
Who to call:
Monday – Friday 8 a.m. – 5 p.m. After 5 p.m. and on weekends
UGAPD then RHD or AC/SC UGAPD then Duty GR/DI/RHD
John

9. Disruptive Behavior
Disruptive behavior is defined as behavior that interferes with the normal functioning of a residence hall or apartment building or unnecessarily infringes on the rights of students and/or staff.
If you encounter disruptive behavior, please do the following:
Confront the responsible party
Explain to them why you are confronting them.
Document it thoroughly in Advocate
Explain the next steps (conduct or housing process)
Who to call:
Monday – Friday 8 a.m. – 5 p.m. After 5 p.m. and on weekends
RHD or AC/SC Duty GR/DI/RHD
David

10. Facilities Emergencies
When facility failures are discovered or reported, please do the following:
Go to the location of the incident to assess the situation.
The CAs or RAs should determine if there is something they can do to remedy the situation (flip the breaker, plunge the toilet, etc.).
If the situation is deemed an emergency (no air/heat, no lights, etc.) then the GR, DI or RHD on duty should be contacted.
If the situation is not an emergency, then a work request should be submitted
Who to call:
Monday – Friday 8 a.m. – 5 p.m. After 5 p.m. and on weekends
Work request, then RHD or AC/SC Duty GR/DI/RHD
Hannah

11. Inclement Weather Snow and/or ice Tornado
Appropriate communication with residents before, during and after an inclement weather event
Hannah

12. Case Studies
Let’s look at the following examples!

13. Case Study 1
You are doing rounds with your duty partner. As you enter the south stairwell you see shattered glass from a nearby window on the floor.
David

14. Case Study 2
After midterms you notice that one of your residents has started giving away expensive personal items to hall mates. You also hear from their roommate that they have stopped going to class.
John

15. Case Study 3
You receive a call because a shower in the Mary Lyndon 1st floor men’s restroom is running and will not turn off.
David

16. Resources CA-RA Manual
Policies:
Community Guide
John

17. Questions? Comments? Concerns?
Hannah