1. BARRIES TO COMMUNICATION
BY CHARLOTTE, ANISH AND HARVEY

2. PEOPLE WORKING IN AN ISOLATED OFFICE ENVIRONMENT
Bad Solution: Increasing the employee’s hours or situating them in an isolated environment for longer; without being able to talk to anyone. Good Solution: Move people into a more social environment so they can interact with others. Also make sure they have frequent breaks so they can communicate with others outside of a work environment; becoming less isolated.

3. DEALING WITH A CUSTOMER WHO TALKS TOO MUCH
Bad Solution: Tell them to “Shut Up”/ “Calm Down”/ “Be Quiet” OR start an argument with them. This will most likely anger the customer more. Good Solution: Calmly and kindly tell them that you need to carry on with your task/job or that you need to leave. If they are querying something you cannot help them with, kindly tell them that you cannot assist their problem and that you will forward it to your manager/supervisor.

4. WORKING IN A NOISY WORKPLACE
Bad Solution: Start getting angry and begin to scream and shout (this will not help the situation). If you are working in a factory, a bad solution would be to turn the equipment off to silence the noise. This is a bad idea because it can be very dangerous and may effect production being made. Good Solution: Buy ear plugs/headphones or move to a quieter part of the building/workplace so you do not get distracted. Try to remain calm and composed so you do not distract other people.

5. DEALING WITH A FRUSTRATED CUSTOMER
Bad Solution: Laughing at the customer or getting frustrated back. This will not help the scenario and probably make the customer become even more frustrated. Good Solution: Try and deal with the problem or customer as best you can. Reassure them that their problem will be solved quickly and efficiently. Remain calm and controlled. Try and resolve the problem as quickly as possible and make the customer happy.

6. DEALING WITH VISUAL DISTRACTIONS AT THE WORKPLACE
Bad Solution: Staying at your workstation where there is distractions like posters on the wall or distractions around your working area. This is a bad solution as it will limit the amount of work you get done, and may lead to you falling behind on your task. Good solution: Moving to a different workstation where you will not be diverted to visual distractions on the wall or objects in your surrounding area. Therefore, you will be able to complete your tasks and get on with your work.

7. DEALING WITH A MESSAGE/INSTRUCTION THAT YOU DO NOT UNDERSTAND IN A WORKPLACE
Bad Solution: Completing the task/message/instruction that you do not understand. This is bad because you may be doing completely the wrong thing, which will become a waste of your time as you may not have needed to do the task or complete the instruction in the first place. If you are then told that you have to complete the correct objective that you misunderstood, this will take you even more time and may effectively make you fall behind. Good solution: A good solution would be to contact the person who provided you with the task/message or instruction (this could be your boss or supervisor) and ask whether they could explain it to you so you understand fully. This way you can be certain that you are completing the correct task, and that you can complete it to the best of your ability.

8. DEALING WITH SOMEONE WHO DISAGREES WITH YOU ABOUT A NEW IDEA IN A MEETING
Bad Solution: A bad solution would be to argue back, create a scene or simply not try to solve the problem. This would show your immaturity and could also reveal that you cannot work or communicate successfully with others. Good solution: A good solution to this would be to try and construct an agreement that you are both happy with (this could be a collection of both your ideas into one). If you try to solve the situation, there is more chance of the idea going ahead and working positively.

9. DEALING WITH UNSAFE EQUIPMENT IN A WORKPLACE
Bad Solution: A bad solution to this would be to carry on using the equipment, even though you know it’s dangerous and could potentially end up hurting you. Also, another bad solution would be to try and fix the equipment yourself (so it’s not longer unsafe). This is a very bad idea if you are not experienced in how to mend the equipment, because it could involve you being in an accident and harming yourself and maybe others around you/ or who use the same apparatus. Good solution: A good solution to dealing with unsafe equipment would be to contact your manager, boss or supervisor, let them know of the problems and danger and suggest that you get in touch with the manufacture or someone who is experienced in fixing the type of machinery/equipment you are using. This will limit any harm to yourself and other employees.