1. Designing a “Knock-Out” Employee Handbook
Presented by:
Larry J. Cohen, CAPP

2. Introduction Goal for staff to use as a reference guide
“Fits into a pocket”
Approvals by Human Resources, Legal, etc.

3. Introduction Welcome Mission Statement Organization Chart
Key Phone Numbers

4. Emergency Policies & Contacts
Dealing with the Media
Robbery Procedures
“Eyes and Ears”
“Shelter in Place”
Weather Policies

5. Facilities & Locations
Directions
Facilities
Number of Spaces
Hours of Operation

6. Operations Customer service IOU procedures Deposit procedures
Over-ring/Under-ring
Check Acceptance Policy
University Events
Graduation
Homecoming
Sporting events

7. Operations Enforcement Garage/Lot Audit procedures
Abandoned Vehicle Policy
Suspicious Vehicle Policy

8. Human Resource Items Sexual harassment Uniform policy
Cashier responsibilities
Telephone use
Annual leave