1. QUALITY CONTROL

2. QUALITY DEFINITION
QUALITY IS THE CHARACTERISTICS OF A PRODUCT OR SERVICE THAT BEAR ON ITS ABILITY TO SATISFY STATED OR IMPLIED NEEDS.

3. DIMENSIONS OF QUALITY PERFORMANCE RELIABILITY DURABILITY
SERVICEABILITY
AESTHETICS
FEATURES
CONFORMANCE TO STANDARDS

4. DEFINITION OF QUALITY CONTROL
QUALITY CONTROL IS INDUSTRIAL TECHNIQUE OR GROUP OF TECHNIQUES BY MEANS OF WHICH PRODUCTS OF UNIFORM ACCEPTABLE QUALITY FOR MANUFACTURED.

5. COMPANY QUALITY
THE COMPANY-WIDE QUALITY APPROACH PLACES AN EMPHASIS ON THREE ASPECTS:
ELEMENTS SUCH AS CONTROLS, PERFORMANCE OF RECORDS.
COMPETENCE SUCH AS KNOWLEDGE, SKILLS.
SOFT ELEMENTS SUCH AS MOTIVATION AND QUALITY RELATIONSHIPS.

6. TOTAL QUALITY CONTROL
TOTAL QUALITY IS THE CONTROL SYSTEM THAT CAN HELP ENSURE THE SUCCESS OF A COMPANY.

7. QUALITY CONTROL GOES INSPECTION BY:
ESTABLISHING STANDARDS FOR THE PRODUCT OR SERVICE,BASED ON THE CUSTOMER NEEDS, REQUIREMENTS.
ENSURING CONFORMANCE TO THESE STANDARDS.

8. RESPONSIBILITY OF QUALITY CONTROL
Quality is everyones job.
It includes the worker,the president of the company.
The responsibility for quality begins when marketing determines the customer’s quality and continues until the product is received by a satisfied customer.

9. CUSTOMER
PRODUCT SERVICE
MARKETING
DESIGN ENGINEERING
PACKAGING AND STORAGE
QUALITY PRODUCT
PROCUREMENT
PROCESS DESIGN
INSPECTION AND TEST
PRODUCTION

10. CONTENT OF QUALITY CONTROL
SPECIFICATIONS OF WHAT IS NEEDED
DESIGN OF THE PRODUCT OR SERVICE TO MEET THE SPECIFICATIONS
INSPECTION TO DETERMINE CONFORMANCE TO SPECIFICATIONS

11. TOOLS OF QUALITY CONTROL
CHECK SHEETS
WHY-WHY DIAGRAMS
CAUSE-EFFECT DIAGRAMS
FLOWCHARTS
HISTOGRAMS
SCATTER DIAGRAMS
CONTROL CHARTS

12. BENEFITS OF QUALITY CONTROL
IMPROVEMENT IN THE QUALITY LEVEL AND UNIFORMITY OF INCOMING MATERIALS
REDUCTION IN INSPECTION COSTS
REDUCTION IN SCRAP AND REWORK
IMPROVEMENT IN PRODUCER-CUSTOMER RELATIONS

13. PRINCIPLE OF QUALITY CONTROL
IT INCREASES OUTPUT OF SALEABLE GOODS.
IT DECREASES COSTS OF PRODUCTION.
IT MAKES ECONOMIC MASS PRODUCTION POSSIBLE

14. OBJECTIVE OF QUALITY CONTROL
TO ESTABLISH STANDARDS OF QUALITY THOSE ARE ACCEPTABLE BY THE CUSTOMER AND ECONOMICAL TO MAINTAIN

15. QUALITY ASSURANCE (QA)
QUALITY ASSURANCE IS A FULLFILMENT OF ESTABLISHED QUALITY REQUIREMENTS.
IT INCLUDES MANAGEMENT OF AUDIT PARTICIPANTS.
Establishment of the group of inspectors
Management of employees’s activity

16. QUALITY ASSURANCE (QA)
SUPERVISION OVER THE AUDIT PROCESS:
Availability of skilled and competent audit team
Compliance of work performed with the audit program

17. FAILURE TESTING
A VALUABLE PROCESS TO PERFORM ON A WHOLE CONSUMER PRODUCT IS A FAILURE TESTING.
THE OPERATION OF A PRODUCT UNTIL IT FAILS, OFTEN UNDER STRESSES.
THIS EXPOSES MANY WEAKNESS IN A PRODUCT. OFTEN SIMPLE CHANGES CAN IMPROVE PRODUCT SERVICE.

18. STATISTICAL CONTROL
STATISTICAL PROCESS CONTROL IN MANUFACTURING USUALLY PROCEED TESTING FRACTION OF THE OUTPUT.
VARIANCES OF CRITICAL TOLERANCES ARE MANUFACTURING PROCESSES ARE CORRECTED BEFORE BAD PARTS CAN BE PRODUCED.

19. THANKS FOR Your Attention…