1. Scheduling Work, Balancing Workload and Measuring Productivity
Team 3: Aubrey Garcia, Brandon Gutierrez, Lionel Ishikawa, Lan Nguyen, Lairyn Stimmel

2. Objectives
Discuss the importance of scheduling work, balancing workload and measuring productivity
Learn how to develop an efficient schedule for the pharmacy to minimize workload stress
Discuss how to balance workload to achieve the highest efficient production time interval
Discuss ways to measure productivity of both individuals and teams

3. 1
"The Flexibility Movement." The Flex Movement. N.p., n.d. Web. 10 Oct

4. Importance2
Biggest indicator of work-life conflict: hours spent at work
Competing responsibilities - spouse, children, elderly parents, volunteering
Work-life conflict affects more than just self
Mental and physical health effects
1 in 4 employees report that their long hours interfere with their responsibilities at home
"A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct

5. Implications Younger generation demanding change
Older generation need accommodation
Ultimately: Increased cost
Lowered performance
Productivity loss
Absent employees
Punctuality
Lack of commitment
"A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct

6. Scheduling Work Pharmacist : pharmacy technicians ratio is 1:4
Based on time demanded interval : during peak hours, weekday or weekend.
ex: lunch time, after work hours has more demand than early morning or late at night
Dividing work to stations or sections based on demanded and skill
ex: “Fast on the back and slow up front.”
Vacation needs to be scheduled 3 months in advance
Rotate weekend shift to every other week

7. Simple schedule template
Fill in
1- Name of employee
2- Date
3- Shift

8. Schedule with labor cost
Fill in
1- Name of employee
2- Date
3- Shift
4- Total hours
5- Total Cost

9. Balancing Workload3, 4 There are many duties for pharmacy technicians.
Drop off/pick up, patient care, filling, drive-through, making/answering phone calls, re-stocking, etc.
Finite manpower; must be placed efficiently to where needed
Assign specific job to technicians; hold them accountable for their duties
Set up a workflow
Ex.- tech #1 greets the patient and receives Rx→ tech #2 fills Rx → tech #3 rings the patient up
Focus on assigned tasks, but know when to step in
"Pharmacy Technician Job Description." Allied Health Sciences. N.p., n.d. Web. 10 Oct
"Retail Pharmacy Workflow Basics." The Honest Apothecary. N.p., n.d. Web. 10 Oct

10. Measuring Productivity
Define metrics that will be used
ex. scripts filled per hour, adherence calls per hour etc.
Set a baseline/goals
must have an initial point of measurement for reference
Track productivity using spreadsheets or reports
Measure individual work and teamwork
Some employees are more productive in teams

11. Conclusion Flexibility at work can lead to positive changes:
Recruitment
Stability
Retention
Commitment
Satisfaction
Punctuality
Productivity
"A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct

12. References
"The Flexibility Movement." The Flex Movement. N.p., n.d. Web. 10 Oct
"A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct
"Pharmacy Technician Job Description." Allied Health Sciences. N.p., n.d. Web. 10 Oct
"Retail Pharmacy Workflow Basics." The Honest Apothecary. N.p., n.d. Web. 10 Oct