3. Building block of accountability: Transparency
Information must be timely and accessible
We need to consider what information we are providing, when it should be available and how it should be available
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5. Building block of accountability: Participation
Participation is a broad term with various models
It leads to improved understanding of beneficiary needs and interests
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7. Building block of accountability: Monitoring and evaluation
Monitoring, evaluation and learning are vital components of accountability
We need to ask what is working or has worked, and what isn’t working or hasn’t worked and why to make ongoing improvements
Beneficiaries’ views are the most important
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9. Building block of accountability: Complaint and response
The commitment to transparency, participation and monitoring should minimize complaints – but it is still important to have place for response
A beneficiary may wish to query a decision, action or policy. We have a responsibility to respond.
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