1. Engagement Survey Responses for B’s Team

2. Trust & Transparency Start ELT must earn trust of the field team
Fixing HR – toxic effect on staff morale
Start demonstrating that people matter
ELT to be proactive not re-active
To lead (we lag/follow)
Reach out (& listen) to a wider audience for insights/knowledge
More & frequent communication
Having development plans

3. Trust & Transparency Stop The ‘boys club’ culture at ELT
Delivering fluff results
Assuming staff just complain – follow-up (investigate)
Making decisions without basic consultation
Asking for input when decisions are final/made
Getting rid of our workforce for bad management decisions
Expecting better engagement without changing some people

4. Trust & Transparency Continue (doing well/OK currently)
Improving communication between HO & Field
Making decisions necessary for success
Bottom-up style of management
Open dialogue inviting questions/feedback
Recognise and reward those who deserve it
Listen to concerns & make changes
Providing feedback and being positive
Conferences with open discussions

5. Customer Focus Start Stop
‘Walk the talk’, so far more ‘talk the talk’ of #1VCC
Fixing KL, not just (apply) a band-aid
Share and talk about Elanco 2020
Stop
Multiple touch points with channel partners
Saying GBS/SSC is working when it clearly isn’t
Amount of box-ticking

6. Customer Focus Continue (doing well/OK currently)
Increasing focus on/need for customer excellence

7. Red Tape Start Eliminating double entry (Veeda/Outlook)
Giving sales team regional ownership and flexibility (to achieve results)
Marketing have a range of pricing drops so no need to go through so many people
System where orders can be monitored – from ordering to delivery

8. Red Tape Stop Continue (doing well/OK currently)
Pointless online training – a waste of time
Arduous S/O process – too long/too many approvals for simple things
Continue (doing well/OK currently)
To fix boot stock process

9. Personal Start Stop Continue (doing well/OK currently)
Accepting opinions given and be more self-aware
Taking active interest in my growth and development - for individual motivation
Listen to feedback given, and have our backs
Stop
Contacting us to just tick a box
Asking for survey feedback because didn’t like responses
Micro managing – believe in people
Continue (doing well/OK currently)
Being transparent & sharing data