1. FORMAL VERSUS INFORMAL EMAILS
UNIT 4

2. Read the extracts from three emails and identify the format: INFORMAL, NEUTRAL or FORMAL.
This is to inform you that your book has been rejected by our publishing company as it was not up to the required standard. In case you would like us to reconsider it, we would suggest that you go over it and make some necessary changes.
You know that book I wrote? Well, the publishing company rejected it. They thought it was awful. But hey, I did the best I could, and I think it was great. I’m not gonna redo it the way they said I should.
The publishing company has rejected my new book. Apparently they didn´t like it. They also said that they might change their mind if I rewrite some parts, but I don´t think it is worth it.
FORMAL
INFORMAL
NEUTRAL

3. FORMAL
INFORMAL
NEUTRAL
complex sentences
simple, often grammatically incomplete, sentences
simpler sentences
frequent use of the passive voice
active voice
active rather than passive voice
objective, not emotional
emotional language
factual rather than emotional language
use of modals such as could and would rather than can and will
personal opinions
limited use of slang
full forms (should not) instead of contractions (shouldn’t)
contractions and abbreviations 
limited use of complex language
use of reported speech
slang, idioms and clichés
limited use of phrasal verbs
phrasal verbs
frequent use of long words with Latin or Greek roots
exclamations
indirect questions
humour

4. Email format greeting / salutation a compliment or pleasantry
Put the following parts of an into correct order:
the reason for your
a closing remark / message
greeting / salutation
a call to action
a compliment or pleasantry
signature
greeting / salutation
a compliment or pleasantry
the reason for your
a call to action
a closing remark / message
signature

5. Email format a compliment or pleasantry
When you're ing someone for the first time, then a compliment makes an excellent opener, it can also serve as an introduction ("I enjoyed your presentation about [topic] on [date].„; "I found your blog post on [topic] really helpful.„; "It was good to meet you at [event].„ Pleasantry - "I hope you're well.„).
the reason for your
The main body. You can start with "I'm ing to ask about/ with regard to..." or "I wondered if you could help with...„.
a call to action
After you've explained your reason for ing, don't assume the recipient will know what to do. Provide specific instructions ("Could you send me those files by Thursday?„; I would appreciate it if this could be taken care of promptly.)

6. Less formal … More formal … Hi Steve, Dear Steven, ; Dear Mr King,
Just a short note … / I wanted to ask about …
I am ing in connection with...
I am writing with regard to...
I am writing to (apply for …, enquire about…)
About the you sent the other day,
Further to your …; Following your …, With reference to your …
I know you’re busy at the moment, …
I know how occupied you are at the present, …; I do realise that you must be busy at the moment, …
Can you do me a favour and send me the minutes?
I would appreciate it if you could forward me the minutes.
Do you think you can come to the conference?
Could you please let me know if you can attend … / if you are available for …
Let me know if need anymore info.
Please do not hesitate to contact me/ let me know if you require any additional information.
I’m sending you the file you wanted.
Please find attached the file you requested.
Hope to hear from you soon. Take care, …
I look forward to hearing from you. Yours faithfully, … / Yours sincerely, …

7. Look at the below. Imagine that Paul (Davies) and Karen (Steele) have a more formal relationship. Rewrite the accordingly.
Hi Paul, Sorry for the late reply. We've been doing up our office this week. Anyway, good news: your application for a grant has gone through. I'm attaching the agreement. Can you drop by tomorrow so that we can sign the paperwork? I'm off at 5pm so please try to get here before then. And don't forget to bring with you all relevant company documents. Rgds, Karen

8. Dear Mr Davies, I apologize for the late reply
Dear Mr Davies, I apologize for the late reply. We have been renovating our office this week. Anyway, I am delighted to inform you that your application for a grant has been approved. Please find attached the agreement. Would you please visit our office tomorrow so that we can sign the paperwork? I'm leaving the office at 5pm so please try to get here before then. And I would like to remind you to bring with you all relevant company documents. Kind Regards, Karen Steele