1. Adoption Measurement Plan
MGX FY16
9/10/2018 1:16 AM
Adoption Measurement Plan
Adatum Corporation
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Measurement Plan 9/10/2018 1:16 AM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Business Outcome Scorecard
MGX FY16
9/10/2018 1:16 AM
Business Outcome Scorecard
Goal
Measurement
Business Value
Type of Value
Business Owner
KPI Measure
Data Source (leverage the Adoption Content Pack for O365)
KPI Formula
KPI Baseline
KPI Target
Increase Sales 25%
Reduced Expenses by 15%
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Business Outcome Scorecard
MGX FY16
9/10/2018 1:16 AM
Business Outcome Scorecard
Goal
Measurement
Business Value
Type of Value
Business Owner
KPI Measure
Data Source (leverage the Adoption Content Pack for O365)
KPI Formula
KPI Baseline
KPI Target
Enabling additional customer engagement through online meetings.
Increase sales
Alexandre Levesque
Number of meetings setup and conducted
Skype for Business
Number of meetings online / Number of meetings 5%
55%
Increase customer engagement and employee satisfaction (reduced travel time)
Reduce costs
Skype for Business and an Employee Poll or survey
Average stated employee satisfaction
35%
70%
Increase access to information and the ability to share best practices and learn from each other
Increase sales / Reduce costs
Pedro Correa
Reduce % time, cost to create customer ready content
Yammer and SharePoint Data
Number of engaged members / Total number of members.
IP Count
45%
80%
A safe and open collaboration approach for easy sharing of messages and news between employees
Maison Saucer
Percentage of groups that are active
Yammer Data
Number of engaged members / Total number of members
Number of new posts
Number of new executive posts 0%
65%
Provide a consistent, modern Schedule and Task management application for Managers, Shift leaders and employees
Reduce Costs
Maureen Bousquet
Schedules in tool
Staffhub Data
Number of people whose shifts in the tool/Total number of people on shift patterns
25%
90%
Improve timeliness and effectiveness of meetings enabling faster decision making
Number of meetings
Teams Data and an Employee Poll or Survey
% of employees engaged. Average effectiveness stated by employees
10%
85%
Increase Sales 25%
Reduced Expenses by 15%
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Adoption Measurement Plan – Definitions
MGX FY16
9/10/2018 1:16 AM
Adoption Measurement Plan – Definitions
A high-level summary for the measure (e.g. # of employees that are members of Yammer)
KPI Measure / Name
The cadence that reporting runs on for this metric
KPI Reporting Frequency
The details of the calculation ensuring it’s connected to the data sources and instruments below.
KPI Formula
Details on exactly where the data is coming from. How many people? Which groups? Which systems?
Data Sources
How is the data being pulled from the data sources? For example, is this a dynamic pull at 7AM the first Monday of the quarter, or is this an extract from a static file that is always 2 weeks old? If this is people, for example, are we surveying them using a specific instrument delivered in a specific way? What post-processing or transformation needs to be done on the data? Does any analysis need to be performed to finalize the KPI formula above?
Data Gathering, Transformation, & Analysis Process
Do we need to create any instruments (surveys, feedback forms) or create guides on data manipulation/transformation to get the data out that we want?
Data Gathering Instruments
State which person, or group of people, are assigned each part of the data gathering, transformation, and analysis process.
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 1. Enabling additional customer engagement through online meetings.
MGX FY16
9/10/2018 1:16 AM
1. Enabling additional customer engagement through online meetings.
Number of meetings setup and conducted
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of Online Meetings / Total Number of Meetings
KPI Formula
Office 365 Service
Data Sources
Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. 2. Increase customer engagement and employee satisfaction
MGX FY16
9/10/2018 1:16 AM
2. Increase customer engagement and employee satisfaction
Number of meetings setup and conducted
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of Online Meetings / Total Number of Meetings
KPI Formula
Office 365 Service
Data Sources
Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. 3. Increase customer engagement and employee satisfaction
MGX FY16
9/10/2018 1:16 AM
3. Increase customer engagement and employee satisfaction
Average stated employee satisfaction
KPI Measure / Name
Quarterly
KPI Reporting Frequency
Average stated employee satisfaction – poll results
KPI Formula
Survey results (confirm if moving to Office Forms to capture data)
Data Sources
Issue a quarterly employee pulse survey to understand how satisfied employees are with the enablement of online meetings. Questions to cover overall perception, frequency of use, experience (their own and participant feedback) – see listening channel
Data Gathering, Transformation, & Analysis Process
Survey
Data Gathering Instruments
Philippe Chauvin (tech solution) and Maison Saucier (content) to collaborate on completing the Employee survey
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. 4. Increase access to information
MGX FY16
9/10/2018 1:16 AM
4. Increase access to information
Reduce % time, cost to create customer ready content
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of engaged members / Total number of employees
KPI Formula
Office 365 Service - Yammer
Data Sources
Examine the Communication report within the Adoption Content Pack and determine the total number of engaged employees – to be combined with the Collaboration report (see metric #5)
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. 5. Increase access to information
MGX FY16
9/10/2018 1:16 AM
5. Increase access to information
Reduce % time, cost to create customer ready content
KPI Measure / Name
Monthly
KPI Reporting Frequency
IP Count
KPI Formula
Office 365 Service - SharePoint
Data Sources
Examine the Collaboration report within the Adoption Content Pack and determine the total number documents uploaded to the IP site – to be combined with the Communication report (see metric #4)
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. MGX FY16
9/10/2018 1:16 AM
6. A safe and open collaboration approach for easy sharing of messages and news between employees
Percentage of groups that are active
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of engaged members / Total number of members
Number of new posts
Number of new executive posts
KPI Formula
Office 365 Service
Data Sources
Examine the Communication report within the Adoption Content Pack and determine of posts made in each of the categories
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. MGX FY16
9/10/2018 1:16 AM
7. Provide a consistent , modern Schedule and Task management application for Managers, Shift leaders and employees
Schedules in tool
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of people whose shifts in the tool/Total number of people on shift patterns
KPI Formula
Office 365 Service
Data Sources
Examine the Adoption report within the Adoption Content Pack and determine the total number of employees actively adopting the use StaffHub to manage and maintain their schedule and tasks
Examine the Access from anywhere report to understand what devices are being leveraged
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. MGX FY16
9/10/2018 1:16 AM
8. Improve timeliness and effectiveness of meetings enabling faster decision making
Number of meetings setup and conducted
KPI Measure / Name
Monthly
KPI Reporting Frequency
Number of Online Meetings / Total Number of Meetings
KPI Formula
Office 365 Service
Data Sources
Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business. Compliment this with the Employee satisfaction survey (listening channels).
Data Gathering, Transformation, & Analysis Process
Power BI adoption content pack for Office 365
Data Gathering Instruments
Philippe Chauvin to identify named resource within IT to produce and share the report
Data Gathering Owner
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Ongoing Collection of Feedback (included in Reinforcement Plan)
9/10/2018 1:16 AM
Ongoing Collection of Feedback (included in Reinforcement Plan)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Employee Feedback Listening Channels
MGX FY16
9/10/2018 1:16 AM
Employee Feedback Listening Channels
The following channels will be monitored for feedback:
Listening Channel / Method
How often is feedback being summarized?
Who is monitoring and summarizing feedback from this channel?
Where is the summary to be uploaded, and using what template/format?
Yammer – Sentiment analysis
Monthly
Philippe Chauvin to identify named resource within IT to produce and share the report
Upload findings to CM Teams site – see Channel for reporting
Survey/Poll
Quarterly
Maison Saucier
Meet the COO Meetings
Quarterly/Monthly
Punyaa Supitayaporn
Publish findings in Summary on Yammer Meet the COO Group
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. MGX FY16
9/10/2018 1:16 AM
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.