1. Prince of Wales Hospital Patient Satisfaction Survey
17 Jul – 11 Aug 2017

2. (I) On Admission (17 Jul – 11 Aug 2017)

3. (I) On Admission 17 Jul – 11 Aug 2017 (Mean Score)
17 Jul – 11 Aug
2017
(Mean Score)
Information about admission
1.19
Waiting time for admission
0.94 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

4. (II) Staying in Ward (17 Jul – 11 Aug 2017)
Provision of information
on "Patients' Charter"
about patients‘ right
and responsibilities

5. (II) Staying in Ward 0.83 1.06 1.16 1.12 1.05 1.04 17 Jul – 11 Aug
17 Jul – 11 Aug
2017
(Mean Score)
Food supply
0.83
Linen supply
1.06
Ward environmental hygiene
1.16
Privacy protection
1.12
Attention to your special needs, e.g. interpretation service or religion-related arrangements
1.05
Provision of information on “Patients’ Charter” about patients’ right and responsibilities
1.04 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

6. (III) Clinical Service (17 Jul – 11 Aug 2017)

7. (III) Clinical Service
17 Jul – 11 Aug
2017
(Mean Score)
Effectiveness of treatment
1.19
Quality of nursing care
1.28 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

8. (IV) Explanation & Communication (17 Jul – 11 Aug 2017)

9. (IV) Explanation & Communication
17 Jul – 11 Aug
2017
(Mean Score)
Explanation on clinical condition and treatment plan
1.22
Involvement in deciding treatment plan
1.16
Explanation on use of medication
1.20
Channels for feedback on hospital service
1.03 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

10. (V) Staff Performance (17 Jul – 11 Aug 2017)

11. (V) Staff Performance 17 Jul – 11 Aug 2017 (Mean Score) Staff attitude
17 Jul – 11 Aug
2017
(Mean Score)
Staff attitude
1.34
Staff helpfulness 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

12. (VI) On Discharge (17 Jul – 11 Aug 2017)

13. (VI) On Discharge 17 Jul – 11 Aug 2017 (Mean Score)
17 Jul – 11 Aug
2017
(Mean Score)
Information about discharge
1.13
Explanation on follow-up plan and post-discharge care
1.18
Waiting time for discharge
0.88 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

14. (VII) Facilities / Ancillary Service
(17 Jul – 11 Aug 2017)

15. (VII) Facilities / Ancillary Service
17 Jul – 11 Aug
2017
(Mean Score)
Signage and information counter
1.09
In-patient transportation
1.15
General hospital environment
1.14
Public toilet hygiene
0.88
Security
1.02
Payment process 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

16. (VIII) Overall Impression (17 Jul – 11 Aug 2017)

17. (VIII) Overall Impression
17 Jul – 11 Aug
2017
(Mean Score)
Overall impression towards this hospital
8.11
1=worst, 10=best