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Must Have Customer Service
Skills for Employees
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Skill #1 Tolerance This has got to be at the top of your abilities…or fake it.
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Skill #2 Attentiveness What do you see?
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Skill #3 Ability to communicate Ability to sway people Tone of voice
Enunciate Get to the point How many words to you use?
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Skill #4 Knowledgeable Doctor Practice Products Services
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Skill #5 Speak in Positives – What CAN you do? Language is important
“You’re frame is backordered for at least a month.” “I can have the new frame to you by March 23. I do have an alternate color you can use until then.”
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Skill #6 Acting Skills Facial Expressions Body Language Tone of Voice
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Skill #7 Time Management
Spending time with patients is important… but when is enough, enough?
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Skill #8 Reading the Signs What do the signs mean?
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Skill #9 Tenacity
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Skill #10 Willingness to Learn
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BONUS SKILL Ability to Handle Surprises
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Conclusion Practice, practice, practice…
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