1. UCP SELECT FOR VMWARE VSPHERE WITH CISCO® UCS Cooperative Support
High-quality, High-touch Support
Strategic partners
Hitachi and Cisco have collaborated for many years to support mutual customers
A reputation for support excellence
Both companies set the standard for high-quality, high touch support
New Cooperative Support Model
Formal agreement to cooperatively find timely and successful solutions to reported problems

2. UCP SELECT FOR VMWARE VSPHERE WITH CISCO® UCS Support
Cooperative Support Model
Efficient, scalable support for Hitachi and Cisco UCP Select solutions
How it works
Customer contacts either vendor for support
Support team perform initial triage and direct customer to other vendor’s support org if needed
Where appropriate, both support teams remain engaged throughout process
Benefits
Clear ownership of support issues
Improved cross-vendor collaboration
Faster issue resolution

3. Cooperative Support Model
Hitachi and Cisco Support Teams
From North America
Cisco
Cisco TAC is 24X7 team using “follow the sun” model
Open service request with Cisco by phone or on the web
Need Cisco equipment model/serial number/Cisco Service Contract ID
HDS
Global Support Center
24X7 support team
Escalate support requests through Cisco or Hitachi
International
Cisco Support
From North America
International
Hitachi Support