1. Workshop on Travel Advice Estonian Council Presidency
25 October 2017
What are the main challenges today?

2. ECTAA - Who we are
32 Travel Agents & Tour Operators Associations
27 EU Member States
enterprises, mostly SMEs

3. European travel market
672,8 million trips – by purpose
Eurostat, 2015

4. European travel market
557 million leisure trips – by type of travel
Eurostat, 2015

5. European travel market
557 million leisure trips – by destination
Eurostat, 2015

6. European travel market
Leisure and business travel trips
672,8 million
Leisure travel
557 million
Business travel
115,8 million
Package travel
223 million
Unmanaged travel
334 million
Package travel
outside EU
31,9 million
Unmanaged travel outside the EU
47,7 million
Eurostat, 2015

7. European travel market
Travel agents
110 million air tickets (network carriers)
1 ticket = 2,2 segments
IATA BSP, 2016

8. Terminology: managed / unmanaged travel
Package travel = an organiser combines transport, accommodation & other services and is liable for the proper performance of the trip
“unmanaged travel” = the traveller books transportation, accommodation & other services separately from a variety of suppliers. Suppliers are liable for the proper delivery of their own services.

9. Customer care
Responsibility of
Corporate traveller
TMC
Package traveller
Organiser
Unmanaged traveller X

10. Legal framework Organiser New package travel Directive
Liable for the proper performance of the contract
Customer right of cancellation - Unavoidable and extraordinary circumstances:
Warfare, serious security problems (terrorism), significant risk to human health (disease outbreak), natural disasters …

11. Legal framework Member States UNWTO Convention on Tourism Ethics
Duty to inform nationals traveling abroad
Without unjustified prejudice to host country & operators
Consultation of operators
Proportionate recommendations (geographical scope, timely & up-to-date)

12. Today’s main challenges
Organiser:
Liable for the proper performance of the package
Organiser / customer right to cancellation
Geopolitical context– travel advice very important
Travel advice is binding
Negative travel advice triggers repatriation
Cross-border supplies of travel – different travel advice
Lack of consultation of the industry

13. Today’s main challenges
Destinations:
Negative travel advice – economic and social repercussions

14. Today’s main challenges
Customers:
Media – awareness
Polish case – no ‘specific threat’, customer was ‘aware’
The situation of unmanaged travellers?

15. Today’s main challenges
Travel advice:
Geographical scope
Reflect actual situation
Waiver of liability
Industry consultation

16. Thank you for your attention!
Michel de Blust
Secretary General, ECTAA
ECTAA Preferred Destination 2017