1. Communications Model in Interpersonal Communications
Lesson 1: Effective Communications Training

4. Basic Communications Model
Sender
Technology
Channel
Receiver
Noise
Communications Environment
Feedback

7. Communications Involve:
An environment in which the communication takes place
A sender who creates a message
A technology the sender chooses to send the message
A channel appropriate to that technology
A receiver who gets and interprets the message
A return message (called feedback) to the original sender (beginning the process all over again).

10. Causes of Distortion in Communications
Noise- reduces message being interpreted way sender intended
Speaking style of speaker
Faulty technology
Static distorts message
Receiver hard of hearing or not paying attention
Environment presents distractions

16. Levels of Interaction in Interpersonal Communications
Acknowledgement
Recognition
Conversation
Information
Empathy

18. What these Levels Mean Level of Interaction Function Content
4b. Empathy
Feelings, Silence, Nonverbal
4a. Information
Knowledge Exchange/Persuasion
Instructions, First-Hand Observations, Facts
3. Conversation
Relationship Building/Collaboration
Ideas, Opinions, Rumors, Beliefs
2. Recognition
Relationship Maintenance
Stereotyped Stock Phrases 1.
Acknowledgement
Individual Awareness, motivation
Eye Contact, A Nod, Wave, Smile
Balance/Emotional Support

20. Types of Serial Communications
Gate Keeping
Intentional or unintentional censorship
Transmission/retransmission of incorrect information
Delay of Information
What are the problems of serial communications in interpersonal situations?

22. 5 Characteristics of Effective Interpersonal Communications
Contains the right information
Provides information in the right amount
Is in the right format
Is delivered by the right person
Arrives at the right time

23. What is the Moral of this Story?

24. What does this mean?

25. What does this tell us?

26. Moral of Story
Interpersonal relationships may not be able to pull you out
But
“Effective Communications” in interpersonal relationships will still think of ways not to let you fall

28. Stimulus Questions
What are the 3 most used modes of communications in your interpersonal communications?
How much of your communication style is imposed on you by the nature of your relationship compared to amount intrinsic to your own personality style of communications?