3. The End of the World For Telephones Part 2
Stephen Tondini & James Quisenberry
University of Illinois at Urbana-Champaign

4. University of Illinois at Urbana - Champaign
Land grant, R1, established 1867
45,000 students enrolled
Housing
10,000+ residents
9,700 in undergraduate and graduate halls
1,150 apartments
650+ full-time staff, 2,000 student staff

5. Illinois’ Timeline for Landlines
Fall 2008
Housing initiates plans to eliminate telephone lines for student rooms in resident halls
Fall 2010
Student room landlines by request only
Campus Unified Communications (UC) Project Starts
Fall 2011
Student room landlines for a fee
Campus UC conversion to Lync/Skype for Business begins
Spring 2012
Campus conversion is completed

7. Unified Communications Impact
316 individual staff lines
437 resource lines
224 RA/MA rooms
27 Breakroom phones
42 Dining
45 Facilities
51 Residential Life
7 Family and Graduate
35 Admin, Business Services, Technology
6 External ringers (Dining)
Steve adds numbers

8. Landlines After UC Courtesy phones on each floor (237)
RD Apartment phones (20)
Public safety needs – elevator, places of refuge
Other alarm monitoring, building systems, etc.
Business continuity and disaster recovery (18)
Credit card terminals and point-of-sale (3)
Entry door and intercom (29)
Video conferencing systems
Fax lines (11)
237 Courtesy phones
29 Entry door phones
20 RD Apartment phone
18 Business continuity
11 Fax
1 Multicultural Health Center translation phone
3 Credit Card Terminals (recently disconnected)

9. The Next Wave Campus exiting agreement for phone switch
Carrier pressure to exit landline support
FCC General Counsel predicts end by 2020
In Illinois, SB 1381 eliminates requirement for AT&T to provide landline service
Carriers prefer fiber in urban areas and cellular service for rural areas
Maintaining copper line infrastructure is expensive
Data and wireless infrastructure are a better investment

10. The Illinois Approach
Fax lines replaced with RightFax but secure fax is still under RFP by central IT
Credit card terminals moved to network with P2PE
Non-emergency and some emergency alarms moved to cellular
Entry door phones moving to dedicated intercom
Last remaining staff locations converted to VoIP with power over Ethernet

11. The Illinois Approach
Video conference systems upgraded to function with Lync/Skype for Business
Disaster response, business continuity, and other unit mission critical lines are not resolved.
Leveraging State of Illinois contract for AT&T service in the mean time
Disaster response, business continuity, and other unit mission critical lines are not resolved.
Ongoing RFP to acquire an IP gateway, PBX, or hybrid key solution is under way. A solution that has the resilience similar to landlines needs to be identified.

12. Other Schools Indiana Wisconsin
Old Nortel phone switch still provides 3,500 landlines on campus. Pursuing replacement for phone switch that acts as a gateway (IP to TDM)
Wisconsin
In transition to VoIP currently. Campus has advised that current contract can be renewed for another year and maybe two. No central support for business continuity (UPS) but optional for units. No plans yet for pressure coming from the campus to completely move off landlines.

13. Questions for Your School
What landlines are you still dependent on? Does your campus have a timeline to retire or transition them? What are you doing now to be prepared for future changes?