1. How to Avoid Communication Pitfalls
The Spider and the Fly:
How to Avoid Communication Pitfalls
By: Jason Frank
Opening story

2. Master Creator Master Navigator Objectives: What Drives Us?
Break Free From the Norm
Break the Communication Barriers
Practice Makes Perfect
Master Creator = Engineer – always focusing on fixing and creating. Spinning the web.
Master Navigators = Managers – always focusing on communicating the results, moving the project going
Master Navigator

3. What Drives Us? Spiders Flies Food Creativity Detailed Oriented
Free Thinkers
Avoids Constraints
Hides Their Work
Wants to Wow You
Competition
Flies
Food
Customer Expectations
Process Oriented
Deadlines
Schedules
Efficiency
Speed & Illusiveness
Competition
We all have to eat, but we don’t like the same foods.
Engineers are creative and want every gadget to work with perfection.
Manager’s don’t need to know the details they just want to make sure it works, and the customer is pleased.
Give the SE enough time and they will rebuild the world, but it may never get complete in time for us all to enjoy it.
Managers have to provide results and demonstrate progress, push the project along and hold people accountable.

4. Break Fee From the Norm! Know Your Enemies!
We are not enemies, we are team mates.
The real enemy is the work that needs to get done and the deadlines that need to be meet.
The work is our enemy, not each other.
Poor communication is our enemy.
Pride and a know it all attitude is our enemy.
Know Your Enemies!

5. Break the Communication Barriers
Focus on resolutions not explanation
Expose the issues quickly
Don’t hide the issues
Stop Working & Listen
Think like an manager
Spider
The Communication Link
Put your self in the others shoos
Stop & Listen
Seek To Understand
Be Honest
Focus
Fly
Think like an engineer
Stop Talking & Ask More Questions
Allow others to explain
Release the information
Focus on solutions not blame
Communication is key to resolving most issues. It is the master communicator that gets results.

6. Practice Makes Perfect
We are what we repeatedly do; excellence then is not an act, but a habit. (Aristotle)
Team Work
Empathy
Keep Informed
Keep Promises
Tell the Story
Empathy = put your self in others shoos
Tell the Story = Tell the correct story in a way that the other person can understand
Do what you say = do the work that you commit to do
Keep promises = when you commit to do something do it right aware. Don’t get distracted by s.
Build Trust….
Do the Work
Paint the Right Picture
Build Trust