2. Digital Disruption An ISP take on trends and possibilities
Delroy McLean

3. Overview What is Digitization? Digitization impact Risk & Reward
C&W on the attack

4. 21st Century Digitization
From the home to the office
Maslow’s needs redefined:
WiFi, digital access and phone chargers
People “need” end to end convenience
Immediacy of information communication is the norm
Technology is “reinventing” life
The Amazon behemoth
The Internet of Things
Social media changes how we interact
Innovate to connect customers
End users and customers are pushing firms to innovate
All businesses must connect to their customers in new ways in order to survive
C&W Commercial Workshop | 16th December 2016

5. Let’s Define Digitization
Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.
C&W Commercial Workshop | 16th December 2016

6. Digitization of Everything

7. C&W Commercial Workshop | 16th December 2016

10. Digital Disruption is Real

11. The Inherent Risks of Digitization
Information passes more freely amongst most persons and with increasingly less scrutiny
Personal information is shared with less concern for privacy - names, addresses, birth dates, etc.
Relaxed communication
New technologies increase cross platform risks
Focus on technology over people and process
Unchecked “Bring Your Own Device” practices can increase cybersecurity risks
Unchecked innovation
Our haste to deliver on customer needs often makes security an afterthought
Using technology responsibly requires education. But its rate of adoption hampers our ability to educate
Cybersecurity is a growing inconvenience for users
Lack of Standards
Risk vs. Reward
“With great power comes great responsibility” - we must be cognizant that innovation can be both good and bad!

12. C&W Commercial Workshop | 16th December 2016

13. C&W and Digital Disruption
Our Strategy
Digitized Intrepreneur
C&W has recognized the need to leverage internal innovation with people, technology and processes
Internal Transformation
Identify and bridge all the internal gaps that disturb digitization or hinder internal disruption
External Transformation
Positively impact our customers
Develop key public and private partnerships
Digitized Entrepreneur
Enable a unified gapless platform for seamless customer experience and engagement

14. So what should I do? A competitive advantage
C&W Commercial Workshop | 16th December 2016

15. Enabling Digitization
4 flexible solutions
Managed Internet
Delivering flexible and secure internet access with quality and availability of service at the forefront
Managed WAN & LAN
Enabling enterprises to deliver advanced load balancing, network acceleration and management solutions
Managed Wi-Fi Basic
Certified installation and management of both public and private Wi-Fi to deliver on consumer needs
Managed Wi-Fi Advanced
Managed Retail Analytics and Location Based Management solutions for today’s digitized consumer
C&W Commercial Workshop | 16th December 2016

16. Protecting Digitized Customers
4 flexible solutions
Secured Enterprise Edge
Protecting the very edge of our customer’s networks from external attacks, keeping everyone safe within
Secured Enterprise Applications
Protecting applications both on the premise and in the cloud, bringing flexibility to application delivery
Secured Enterprise Core
Advanced security solutions to protect all IT infrastructure in complex environments
Secured Enterprise Complete
A complete security solution for all customers, inclusive of cyber security consulting
C&W Commercial Workshop | 16th December 2016

17. Fault Tolerant Network: 24x7 Operation and ISO27001 Quality Standards

18. C&W Digitization Through Innovation
“C&W Business is demonstrating an ability
451 Research
to deploy and leverage fairly mature off-the-shelf
infrastructure in a nimble and direct fashion.”
Solutions & Support Recognized as World Class!
Cisco
Recognized for Gold and Master Certifications, Feb 2016
Fortinet
Managed Services Security Provider Partner of the Year 2015
Aspect
Most Innovative Cloud Deployments
Frost & Sullivan
UC&C Service Provider of the Year (2016)
Managed Services Provider of the Year (2016)
CIO Review Magazine
Showcased as“20 Most Promising Disaster Recovery Solution Providers”
Transparency Market Research
Positions C&W Business, with 70% of the DRaaS market in Latam “Disaster Recovery as a Service (DRaaS) Market
Gartner Magic Quadrant
Well positioned as a Market Challenger
MEF Excellence Awards 2016
Wholesale provide and innovator of the year 2016
Global Carrier Awards
Best Caribbean Carrier 2016
Market & Markets
Listed CWB amongst the top 12 DRaaS providers in the world (with IBM, HP, Amazon, Microsoft and Vmware).

19. Presenter: Delroy McLean