1. process mapping symbols
Description and Use
Tasks/Process: Used to describe a process, sub-process, or a tasks.
Decision: Used to branch to different parts of a flowchart in response to a question(usually “yes” or “no”) whether a condition has been met.
Delay: Used to show that a delay is happening in the flow
Terminator: Used to show the end points (start and end) of the process.
Off-page Connector: Used to connect parts of a process which are drawn on different pages.

2. “swimming lane” diagram
Who
Who
What
What
(George et al, 2005)

3. example Who What Clinician1 Clinician2 Clinician3 Patient Admin ---

4. example
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