1. Finance: Novell Solutions at Sumitomo Bank
Novell BrainShare 2002
Finance: Novell Solutions at Sumitomo Bank
Dan McGuigan
Systems Engineer
Novell, Inc.
BUS220—Finance: Novell Solutions at Sumitomo Bank

2. Vision…one Net Mission
A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries
Mission
To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

3. Video Novell BrainShare 2002
BUS220—Finance: Novell Solutions at Sumitomo Bank

4. Sumitomo to SMBC
Sumitomo Bank is the largest commercial bank in the world
At its international headquarters based in New York City, Sumitomo needed methods for delivering worldwide access to applications and data
Sumitomo leverages the power of Novell eDirectory™ to increase employee efficiency and to control and secure access to data across multiple systems
In its recent merger with Sakura bank, Sumitomo (now called SMBC) already had the pieces in place for getting the newly-formed organization working in days
This session will also discuss other technologies that have propelled Sumitomo's IT department into the new millennium, including Novell Cluster Services™, Novell ZENworks® for Desktops and Servers, NetWare® 6, Novell iFolder™, and Novell iPrint

5. The Agenda Addressing immediate issues
Setting the groundwork
Refining Novell and SMBC’s direction
Executive direction
The next move
Extending services
Questions

6. Setting the Groundwork
Novell BrainShare 2002
Setting the Groundwork
SMBC needed to gain control the desktop environment while maintaining digital identity
Workstations and applications were not standardized
Deluge of calls at the help desk
SMBC needed to reduce cost of managing branch offices
Erroneous outages
No plan for fault tolerance
BUS220—Finance: Novell Solutions at Sumitomo Bank

7. Locking Down the Infrastructure
Novell BrainShare 2002
Locking Down the Infrastructure
US-based offices were authenticating via NetWare
UK-based offices were authenticating via Microsoft
US offices were using ZENworks for Desktops Images and Applications
UK office was still trying to get SMS to work
US visits UK—the story starts here
SMBC adopts the “one Net” vision as own
BUS220—Finance: Novell Solutions at Sumitomo Bank

8. Lifecycle of the Workstation
Novell BrainShare 2002
Lifecycle of the Workstation
ZENworks for Desktops is the complete solution for managing the lifecycle of Windows workstations
BUS220—Finance: Novell Solutions at Sumitomo Bank

9. The Golden Triangle of Novell ZENworks for Desktops
Novell BrainShare 2002
The Golden Triangle of Novell ZENworks for Desktops
Three fundamental concepts have made ZENworks for Desktops the industry leader:
Policy-enabled management
Enabling the digital persona
Managing the complete workstation lifecycle
BUS220—Finance: Novell Solutions at Sumitomo Bank

10. Accomplishments Using ZENworks
Novell BrainShare 2002
Accomplishments Using ZENworks
Within one week
Workstation standards were created
Within one month
All applications for major sites were implemented
Within two months
All outlying branch offices had standard applications
Small two-node clustering services were installed in most offices for quick results on fault tolerance
BUS220—Finance: Novell Solutions at Sumitomo Bank

11. Migration from Microsoft to Novell?
Novell BrainShare 2002
Migration from Microsoft to Novell?
You bet...
All Microsoft file and print servers in SMBC’s European offices were replaced with NetWare file and print servers
Say it’s not so...
BUS220—Finance: Novell Solutions at Sumitomo Bank

12. Migration from Microsoft to Novell
Novell BrainShare 2002
Migration from Microsoft to Novell
Fewer servers were needed to accomplish the same tasks
Cost savings of server reduction was approximate
Other hidden savings
Greater ease of administration
Greater ease of servicing
Higher degree of uptime
BUS220—Finance: Novell Solutions at Sumitomo Bank

13. Novell ZENworks for Servers and ZENworks for Desktops
Novell BrainShare 2002
Novell ZENworks for Servers and ZENworks for Desktops
Distributes desktop applications throughout the enterprise
Aggregates workstation and server inventory and remote management
Provides SNMP monitoring of desktop resources
BUS220—Finance: Novell Solutions at Sumitomo Bank

14. Infrastructure Was Now Stable
Novell BrainShare 2002
Infrastructure Was Now Stable
With all the pieces in place for a stable work environment
Help desk calls were greatly reduced
Reduction of TCO—achieved
Higher ROI—achieved
Focus on projects
Next step…
BUS220—Finance: Novell Solutions at Sumitomo Bank

15. Aligning SMBC’s Vision with Novell’s
Novell BrainShare 2002
Aligning SMBC’s Vision with Novell’s
BUS220—Finance: Novell Solutions at Sumitomo Bank

16. Executive Direction—Where to Go
Novell BrainShare 2002
Executive Direction—Where to Go
Overview of the situation
Defined mission and goals of CxO’s
Created a plan
Discovered where the pain was
Did not talk about products
Created a solution
BUS220—Finance: Novell Solutions at Sumitomo Bank

17. The Next Step—Branch Banking Issues
Novell BrainShare 2002
The Next Step—Branch Banking Issues
No one available for service and support
Smaller branch offices sometimes had more servers than employees
Little commitment
Employees felt left out of the corporation
Restricted applications = revenue loss
BUS220—Finance: Novell Solutions at Sumitomo Bank

18. Resolving Branch Banking Issues
Novell BrainShare 2002
Resolving Branch Banking Issues
Centralized team creates ZENworks application object
ZfD installs applications to thin-client servers
ZfS distributes ZfD application to remote servers
BUS220—Finance: Novell Solutions at Sumitomo Bank

19. Resolving Branch Banking Issues (cont.)
Novell BrainShare 2002
Resolving Branch Banking Issues (cont.)
Combination of ZENworks and ZENworks OnDemand Services™ enables transparent failover
OnDemand publishes and launches thin-client applications
ZfD installs local applications from local servers
End user clicks application on desktop
BUS220—Finance: Novell Solutions at Sumitomo Bank

20. Reducing Costs Using ZENworks OnDemand Services
Novell BrainShare 2002
Reducing Costs Using ZENworks OnDemand Services
In order to reduce costs, a thin-client model was needed
But why recreate the world?
Using OnDemand with Citrix MetaFrame allowed the use and management of existing ZENworks applications via a browser
Results = reduction of servers and service calls for each office
If need be, users can work from their homes or from anywhere they can get an Internet connection
BUS220—Finance: Novell Solutions at Sumitomo Bank

21. Greater Profitability
Novell BrainShare 2002
Greater Profitability
Lower TCO + Higher user productivity = Greater profitability
BUS220—Finance: Novell Solutions at Sumitomo Bank

22. Where to Go Next? Now that the work environment has been organized...
Novell BrainShare 2002
Where to Go Next?
Now that the work environment has been organized...
And the branch offices are now much more independent...
What would be next?
Extending services to customers?
You’re not talking eBusiness, are you?
BUS220—Finance: Novell Solutions at Sumitomo Bank

23. eBusiness Infrastructure Convergence
Novell BrainShare 2002
eBusiness Infrastructure Convergence
eProvisioning
User access
management
User
provisioning
Rapid
convergence
Strategic Planning Assumptions: The directory services market will cease to be an independent, identifiable market segment by YE2003 (0.8 probability).
User access management will cease to be an independent, identifiable market segment by YE2004 (0.7 probability).
Gartner has helped define where the convergence is happening in the market today (relative to provisioning).
This isn’t new, it is a continuation of a process that has been going on since the mid-1990’s.
Functionality that used to be segmented, is now coming together as technology becomes more flexible, more comprehensible and more versatile.
This is the essence of one Net. The merging of capabilities that once were disparate to create an environment and experience that is simpler for the user, more accessible for the user, and therefore more productive for the user.
There is a convergence in the foundation infrastructure for e-business being driven by the requirements of e-business. Three major functionality areas are converging (vendors and product convergence are discussed on the following page): user provisioning solutions, user access management solutions and content management and personalization services. The intersection of all three can be described as a “next-generation portal” or an “e-business platform”, depending on your perspective. In the slide above, the role of directory services is encompassed by the circle labeled “user access management”. The role of metadirectory (connectivity engine) solutions is encompassed by the “user provisioning”.
Very few vendors have a product offering that provides the intersection of all three of these functional requirements. The Sun-Netscape alliance suite of products is one example, providing portal, directory, user management, delegated administration, PKI and metadirectory capabilities. Novell is another vendor with all of the pieces, but faces significant challenges in marketing a consistent solutions-focused message to a business audience rather than a series of independent technology messages to a technical audience.
The first of these three functional areas to disappear will be the user access management solution which we believe will merge into content management and personalization services (e.g. portal solutions) within the next three years.
There is a convergence in the market today. This isn’t new, it is a continuation of a process that has been going on since the mid-1990’s.
Next-
generation
portal
Content management
and personalization
March 2001
BUS220—Finance: Novell Solutions at Sumitomo Bank

24. Create a Centralized User Store
Features
Novell eDirectory is a standalone cross-platform directory service that powers e-businesses
eDirectory puts people at the center of your company's eBusiness strategy
There is virtually no limit to the information you can store about users because eDirectory is incredibly extensible
By storing and managing user identities, eDirectory secures access to all types of information
Advantages
eDirectory allows you to create networks services that are focused on the user
They can be personalized and secure based on the person who is using the service
Benefits
Increased end-user and customer loyalty raises revenues while reducing costs
User Access
Management
User
Provisioning
Content Management
& Personalization

25. Create a Centralized User Store (cont.)
eDirectory

26. Propagate Identities Features Advantages Benefits
Novell DirXML™ is a data-sharing service flexible enough to accommodate any application, database, or directory
By extending the data replication and synchronization capabilities of eDirectory to other data sources, DirXML eliminates the isolation of data among various applications
Advantages
Accounts can be dynamically propagated to disparate databases and directories
Identity data owned by different data silos can be aggregated into a single meta-user
Benefits
Significant reduction in the cost of creating and maintaining user information
Employees can become productive almost immediately due to the speedy provisioning of their resources
User Access
Management
User
Provisioning
Content Management
& Personalization

27. Propagate Identities (cont.)
User Directory
eDirectory
DirXML™
Client/server apps
Mainframe apps
Network services
HR system
CRM system
Customer records
Collaboration

28. Manage the Business Processes
Features
Metastorm e-work enables organizations to easily design, deploy, and manage automated business processes on an intranet or across the World Wide Web
E-work provides proactive workflow management to allow for triggered events and reminders to reduce the possibility for human error of follow-up
Advantages
E-work creates a a web-based interface for managing business processes
Allows workflows to be dynamically updated, as business processes change
Benefits
E-work allows more people to interact with business processes
This lowers the cost of doing business while making users significantly more efficient
User Access
Management
User
Provisioning
Content Management
& Personalization

29. Manage the Business Processes (cont.)
E-work
User Directory
eDirectory
DirXML
Sync Service
Client/server apps
Mainframe apps
Network services
HR system
CRM system
Customer records
Collaboration

30. Create a Flexible Web-Based Presentation Layer
Features
Novell Portal Services provides people with a browser-based, single point of access to all their network and web resources
Built on a flexible directory-enabled framework, Novell Portal Services supports open industry standards and gives users single-login access anytime from any browser-equipped location
Advantages
Users can access their corporate resources anywhere from any device
Benefits
Better quality of experience for the end user leads to higher satisfaction in IT services
Users are more productive due to anywhere access to corporate resources
User Access
Management
User
Provisioning
Content Management
& Personalization

31. Create a Flexible Web-Based Presentation Layer (cont.)
E-work
Web content
Syndicated
content
User Directory
Novell Portal Services
Authentication and
personalization
eDirectory
DirXML
Sync Service
Client/server apps
Mainframe apps
Network services
HR system
CRM system
Customer records
Collaboration

32. Aggregate the Data Logically
Features
SmartCode allows for the seamless, dynamic collection and distribution of content in multiple formats to and from any data source
SmartCode leverages the power of XML, RDF, and the web to break through information barriers and make your data available to anyone
Enterprise data previously inaccessible due to proprietary location or format can now be easily organized and made available for immediate, real-time access
Advantages
User can get data from anywhere and have it presented in a way that is relevant to them
Benefits
Better user access to data makes users more productive
User Access
Management
User
Provisioning
Content Management
& Personalization

33. Aggregate the Data Logically (cont.)
Sync service
User directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
Content
IA Smartcode
Client/server apps
Mainframe apps
Network services
HR system
CRM system
Customer records
Collaboration

34. Allow the User to Search for Data Not Presented
Features
The AltaVista software works in tandem with eDirectory to provide secure search capabilities based on users' business context, giving portal users access to the combined information resources of the Internet and corporate intranet
Advantages
Users only search data relevant to them, resulting in speedier searches
Searches never include data that the user does not have access to
Benefits
Higher user productivity and satisfaction due to the ability of users to easily find the data they need
User Access
Management
User
Provisioning
Content Management
& Personalization

35. Allow the User to Search for Data Not Presented (cont.)
Mainframe apps
Network services
Sync Service
User Directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
content
IA Smartcode
Personalization
AltaVista
Client/server apps
HR system
CRM system
Customer records
Collaboration

36. Control Access to Content
Features
Users of Net services can be provisioned to applications and digital content without administrator intervention and without delay
OnDemand can provide usage tracking for applications and digital content
Advantages
Access to any digital content can be controlled
Enterprises can account for the work they are doing: reports can be generated that quantify the delivery and usage of Net services in your company
Benefits
IT can quantify their contribution to the business and ensure their consistent funding
Users can provision the services they need, efficiently and quickly, while management maintains control
User Access
Management
User
Provisioning
Content Management
& Personalization

37. Control Access to Content (cont.)
Client/server apps
Mainframe apps
Network services
Sync Service
User Directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
content
IA Smartcode
AltaVista OD
Content access control
HR system
CRM system
Customer records
Collaboration

38. Access Win32 Applications through the Web
Features
OnDemand directory enables thin-client computing: this means that administrators do not have to manage identities and access on the servers in a terminal server or MetaFrame server farm
Load balancing and application publishing are also done through the directory
Advantages
Thick, thin, and web applications can be easily and seamlessly deployed
Management of terminal servers and thin client is greatly simplified
Benefits
Cost of managing application across the Internet is reduced while the presentation of the apps is more user-friendly
User Access
Management
User
Provisioning
Content Management
& Personalization

39. Access Win32 Applications Through the Web (cont.)
Mainframe apps
Network services
Sync Service
User Directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
content
IA Smartcode
AltaVista OD
Content access control OD
Client/server apps
Terminal services
HR system
CRM system
Customer records
Collaboration

40. Secure the Web Content Features Advantages Benefits
Novell iChain® is an eSecurity and management infrastructure based on eDirectory that enables all types of eBusiness initiatives by providing secure access to portals, content, and applications
iChain provides single sign-on and confidentiality of data over the Internet and can seamlessly integrate into existing environments
Advantages
Web applications can be deployed quickly and securely
Secure application will be more scalable, reliable, and easy to use
Benefits
Increased end-user satisfaction due to better application availability
Increased revenue do to better communication with customers and partners
User Access
Management
User
Provisioning
Content Management
& Personalization

41. Secure the Web Content (cont.)
iChain
Mainframe apps
Network services
Sync Service
User Directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
content
IA Smartcode
AltaVista OD
Content access control
Terminal services
Client/server apps
HR system
CRM system
Customer records
Collaboration

42. Novell and Partner Technology Make It Happen Today
Secure the Web Content
iChain
Mainframe apps
Network services
Sync Service
User Directory
DirXML
eDirectory
E-work
Web content
Novell Portal Services
Authentication &
Personalization
Syndicated
Content
IA Smartcode
AltaVista OD
Content access control
Terminal services
Client/server apps
HR System
CRM system
Customer records
Collaboration