1. Learning to Communicate

2. How confident are you in your ability to communicate effectively?
Extremely - I believe I could be fully successful at this task right now.
Very - I could be generally successful in this task, but could benefit from more information or practice.
Somewhat - I could get started at this task, but I would need some assistance to be successful.
Basic - I wouldn't even know where to begin... but I'm ready to learn! 1
(LE200-U1C1L1:LQ1)

3. Communication always needs more than three people.
True
False
(LE200-U1C1L1:LQ2)

4. Chapter Overview 1. Learning to Communicate 2. Learning to Listen
3. Learning to Think Critically
Chapter 1, Lesson 1

5. Lesson Overview How does the communication process work?
What are encoding and decoding?
What are communication cues?
What are barriers to effective communication?
Why is feedback important?
What are some steps to improve communication?
Chapter 1, Lesson 1

6. Vocabulary Questions Slide Index
Click any link below to go directly to polling that question.
Receiver's response to sender's message
Person who originates a message
Receiver's key characteristics
Person who receives sender's message
Putting an encoded message into a medium of delivery
Unconscious ways in which people communicate true intentions/meaning
Turning message into symbols, has meaning for receiver
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7. Vocabulary Questions Slide Index
Click any link below to go directly to polling that question.
Signals that a person sends
Happens outside your own head
Anything that interferes with communication
Inside the receiver
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8. Quick Write
Have you ever been in a situation where you thought that someone just wasn’t listening to you?
What happened?
How did you think and feel?
What did you do?
Write a few sentences to describe your reaction.
Note to Instructors:
Click the Show/Hide Response Display Button

9. Communication Process
The Communication Process
From Hersey, P., Blanchard, K. H., & Johnson, D. E. (2001). Management of Organizational Behavior:
Leading Human Resources. Eighth Edition. Upper Saddle River, NJ: Prentice-Hall, Inc., p. 301.
Chapter 1, Lesson 1

10. Encoding, Channeling, Decoding
Encoding turns a message into symbols that have meaning for the receiver
Channeling puts an encoded message into medium of delivery
Decoding translates the encoded message into meaning for you, the receiver
Chapter 1, Lesson 1

11. Encoding and Decoding Chapter 1, Lesson 1
Graphic courtesy of Clipart.com
Chapter 1, Lesson 1

12. Communication Cues Signals that accompany sender’s verbal message
Nonverbal communication
Cues may include:
gestures
facial expressions
eye behavior
movement
Chapter 1, Lesson 1

13. What communication cue is expressed here?
Chapter 1, Lesson 1
Photo courtesy of Thinkstock Images

14. Barriers to Communication
NOISE
External
Background noises, television turned on, other people, telephone ringing
Internal
Daydreaming, fidgeting, hunger, sleepiness, anxiety
Chapter 1, Lesson 1

15. Putting an encoded message into a medium of delivery is called
Internal noise.
Channeling.
Decoding.
Communication. 1
(LE200-U1C1L1:LQ3)

16. Nonverbal communication cues may include facial expressions.
True
False
(LE200-U1C1L1:LQ4)

17. Feedback Feedback is the receiver’s response to the sender’s message
Feedback can be positive or negative
Feedback can indicate that your receiver got the message and whether it was understood
Feedback may indicate that the receiver needs more information or clarification
Chapter 1, Lesson 1

18. Importance of Feedback
Feedback closes the communication loop
SENDER
RECEIVER
MESSAGE
FEEDBACK
Chapter 1, Lesson 1
Graphics courtesy of Clipart.com

19. The receiver's response to the sender's message is called
Noise.
Encoding.
Sending.
Feedback. 1
(LE200-U1C1L1:LQ5)

20. Feedback may indicate that the receiver needs more
Information.
Time.
Help.
Cues. 1
(LE200-U1C1L1:LQ6)

21. Improving Communication
Focus your message
Plan what to say; know your goals and audience
Magnify the listener’s attention
Make the message relevant to the receiver’s point of view
Penetrate barriers
Use specific and concrete language
Listen actively
Listen to understand meaning; hearing isn’t enough
Chapter 1, Lesson 1

22. You can improve your communication by not focusing your message.
True
False
(LE200-U1C1L1:LQ7)

23. When you are listening to understand the speaker's meaning you are
Not listening.
Sending.
Actively listening.
Channeling. 1
(LE200-U1C1L1:LQ8)

24. Review
Communication—creation and sending of information, from one person to another
The communication process involves senders, receivers, encoding, channeling, decoding, and feedback
Feedback helps the sender know if the receiver got the message correctly
Communication cues are nonverbal signals that add to the message
Chapter 1, Lesson 1

25. Review Noise is anything that interferes with communication
Noise can be internal, in which the receiver distracts him or herself
Noise can also be external, in which outside distractions and noises interfere
Therefore, feedback is critical to ensure that noise has not interfered with the message and that the receiver accurately interpreted the sender’s meaning
Feedback closes the communication loop, or process
Chapter 1, Lesson 1

26. The Steps to Improve Communication
Review
The Steps to Improve Communication
Focusing the message
Magnifying the listener’s attention
Penetrating barriers
Active listening
Chapter 1, Lesson 1

27. What is the difference between internal noise and external noise?
Note to Instructors:
Click the Show/Hide Response Display Button
(LE200-U1C1L1:LQ9)

28. What was the most interesting thing you learned in this lesson? Why?
Note to Instructors:
Click the Show/Hide Response Display Button
(LE200-U1C1L1:LQ10)

29. Summary How does the communication process work?
What are encoding and decoding?
What are communication cues?
What are barriers to effective communication?
Why is feedback important?
What are some steps to improve communication?
Chapter 1, Lesson 1

30. Next Done—the process of communication
Next—how to be an effective listener
Chapter 1, Lesson 1
Graphic courtesy of ClipArt. com

31. The receiver's response to the sender's message. (p. 7)
Feedback
Audience Demographics 1
(LE200-U1C1L1:VQ1)

32. The person who originates and sends a message. (p. 7)
Sender
Receiver
Feedback
Audience demographics 1
(LE200-U1C1L1:VQ2)

33. The receiver's key characteristics - age, race, gender, education level, status, or role in the community. (p. 8)
Sender
Receiver
Feedback
Audience demographics 1
(LE200-U1C1L1:VQ3)

34. The person who receives the sender's message. (p. 7)
Receiver
Feedback
Audience demographic 1
(LE200-U1C1L1:VQ4)

35. Putting an encoded message into a medium of delivery. (p. 9)
Encoding
Channeling
Decoding
Nonverbal communication 1
(LE200-U1C1L1:VQ5)

36. The unconscious ways in which people communicate their true intentions and meaning, regardless of what they are actually saying. (p. 9)
Encoding
Channeling
Decoding
Nonverbal communication 1
(LE200-U1C1L1:VQ6)

37. Turning a message into symbols that will have meaning for the receiver
Turning a message into symbols that will have meaning for the receiver (p. 9)
Encoding
Channeling
Decoding
Nonverbal communication 1
(LE200-U1C1L1:VQ7)

38. The signals that a person sends in addition to the message that may affect how the receiver interprets your meaning. (p. 10)
Cues
Noise
External noise
Internal noise 1
(LE200-U1C1L1:VQ8)

39. Happens outside your own head. A siren, a phone ringing, a dog barking
Happens outside your own head. A siren, a phone ringing, a dog barking. (p. 10)
Cues
Noise
External noise
Internal noise 1
(LE200-U1C1L1:VQ9)

40. Anything that interferes with communication. (p. 10)
Cues
Noise
External noise
Internal noise 1
(LE200-U1C1L1:VQ10)

41. Inside the receiver. Daydreaming, worrying, hunger, reminiscing, and strong emotions are examples. (p. 10)
Cues
Noise
External noise
Internal noise 1
(LE200-U1C1L1:VQ11)