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Margaret Stewart & Cory Young
Revisiting STREMII: An application of social media crisis communication during Hurricane Matthew Margaret Stewart & Cory Young
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Review of STREMII Model Feedback & New Applications
AGENDA Introductions Review of STREMII Model Feedback & New Applications STREMII Model Updated References Questions?
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Review of STREMII Model: Six Elements
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Feedback & New Applications
From Pedagogical Application Reviews Hurricane Matthew Examples
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STREMII Model Updated
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References Coombs, W.T. (2014). Ongoing crisis communication: Planning, managing, and responding, (4th ed.). Thousand Oaks, CA: Sage Publications, Inc. Coombs, W.T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), Fink, S. (1986). Crisis management: Planning for the inevitable. New York: Amacom. Mitroff, I.I. (1994). Crisis management and environmentalism: A natural fit. California Management Review, 36(2), Seeger, M.W., Sellnow, T.L., and Ulmer, R.R. (2003). Communication and organizational crisis. Westport, CT: Praeger. Seeger, M.W. (2006). Best practices in crisis communication: An expert panel process. Journal of Applied Communication Research, 34(3), Stewart, M. C., & Gail Wilson, B. (2015). The dynamic role of social media during Hurricane #Sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle. Computers in Human Behavior, 54,
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Questions? THANK YOU!
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