1. Your Student Account - Version Feb 2010 WELCOME TO CQUniversity Australia Your Student Account

2. Your Student Account - Version Feb 2010 SUMMARY  What happens and when  What you need to know about your Student Account  What you need to do about your Student Account  Who can help with enquiries about your Student Account

3. Your Student Account - Version Feb 2010 WHAT HAPPENS AND WHEN  Fees are calculated approximately 3 to 4 weeks prior to the commencement of a term Once fees are calculated you can view them on CQUcentral - Student Centre – Finances Any changes to your enrolment will be reflected in your Account Summary once you access your Finances – Charges Due tab

4. Your Student Account - Version Feb 2010 WHAT YOU NEED TO KNOW ABOUT YOUR STUDENT ACCOUNT  How to view your Student Account  What’s on your Student Account

5. Your Student Account - Version Feb 2010 How to view your Student Account  Your Student Account can be viewed on CQUcentral Log on to My CQU. If you need help to do this check the current CQUcentral Student User Guide orCQUcentral Student User Guide contact the Student Contact Centre  13 2786 (if calling from within Australia) or  +61 7 4923 2121 if calling from outside Australia or  http://contactus.cqu.edu.au http://contactus.cqu.edu.au

6. Your Student Account - Version Feb 2010 How to view your Student Account (cont.)  Select Finances Account Inquiry This will open up on the Summary Tab

7. Your Student Account - Version Feb 2010 What’s on your Student Account (cont.)  Select an item you want to view in more detail by clicking on the applicable “View Items” The View Your Account – Item Detail panel will show the total amount of the selected fee or charge plus any payments credited to it; any discount applied to it, for example  an Alumni or HECS-HELP discount

8. Your Student Account - Version Feb 2010 Additional information on CQUCentral  Each time you access CQUcentral, please check the messages in the Important Info!! section. Messages posted here will include those advising: When fees have been calculated for a term When the Census Date for a term is If a Commonwealth Support and HECS-HELP form is outstanding

9. Your Student Account - Version Feb 2010 WHAT YOU NEED TO DO ABOUT YOUR STUDENT ACCOUNT  Check your Student Account, and the Important Info!! section on CQUcentral, regularly In particular, be aware of all important dates Census dates – in the Calendar of Principal Dates [Academic Calendar] as are theCalendar of Principal Dates [Academic Calendar] Last dates to withdraw without academic and/or financial penalty  Attend to any messages that pop up when you log on to CQUcentral. Messages can include those advising that you need to submit a HECS-HELP form advising that you have an outstanding debt to CQU

10. Your Student Account - Version Feb 2010 WHO CAN HELP WITH ENQUIRIES ABOUT YOUR STUDENT ACCOUNT  The Student Fees & Records section of the Student Business Centre can help you with enquiries about HECS-HELP, FEE-HELP, and OS-HELP Changes to your citizenship or residency status Fees & charges Refunds and the CQU Refund Policies  Please contact us at http://www.cqu.edu.au/sfe or phone 13 2786 with any student fee enquiries.http://www.cqu.edu.au/sfe