1. Voice of the Customer What works well? What does not work well?
[Role]
[What they said]
[What you think it means]
What does not work well?
If you could change one thing what would it be and why:

2. Moderately Supportive
Insert X for current support
Insert O where they need to be
Insert arrow for gap in-between
Stakeholder Analysis
Names or Group
Strongly Against
Moderately Against
Neutral
Moderately Supportive
Strongly Supportive

3. Resistance Analysis Stakeholder Reasons for Resistance
Level of Resistance (high, medium, low)
Type of Resistance (technical, political, cultural)
Strategy for dealing with Resistance