1. InMoment Analyst Mentions

2. InMoment’s Active Listening tool analyzes comments as customers type them into online forms. The tool shows customers how insightful their comments are in real time and asks follow-up questions to get more details. Beyond Surveys: New Tools for More Effective CX Measurement, Forrester, May 2015

3. A recent Gartner report included InMoment as a leading vendor of Voice of the Customer solutions and Enterprise Feedback Management.
— Gartner, The Gartner CRM Vendor Guide, 2015 March 2015

4. A recent Gartner report included InMoment as a leading provider of “Customer Voice—Direct, indirect, and inferred customer feedback through social listening, sentiment analysis, and surveys.
— Gartner, Key Customer Experience Foundations for Marketing Leaders, January 2015

5. A recent Gartner report included InMoment as a leading vendor for text and voice analytics, as well as inferred voice (data associated with the experience of customers that can be used to glean insight into what a customer would say if asked).
— Gartner, Customer Experience Analytics for Marketing, May 2015

6. “Identify specific employee behaviors that improve CX metrics…Customer feedback management (CFM) vendor InMoment rolled out a location-level dashboard that helps guide frontline employees with hands-on tactics for improving important CX drivers that customers rated low.”
— Forrester, Top 10 Ways to Rally Your Organization Around Customer Experience Metrics, June 2015

7. “Using InMoment, [The Melting Pot] was able to collect 85,000 to 100,000 surveys per year, asking detailed questions that yielded actionable insights that directly impacted strategic and operational decisions…the restaurant was able to increase the excellent rating in overall experience from 49% to 74% over a five-year period.”
— Gartner, How Marketers Close the Loop on Customer Experience Feedback, March 2015

8. A recent Gartner report included InMoment’s Voice of Customer, GoRecommend, and OpenTell as recommended products for marketers. Text analytics, questionnaire branching, OpenTell, and GoRecommend were listed as InMoment’s strengths.
— Gartner, Market Guide for Voice of Customer Vendors October 2014