1. Telephone complaint voicemail 1
3rd Grade
Unit 1 P1
I. Listen to the voic and complete the audio script.
 bathroom – Thank - hospital - afternoon – complaint - telephone
1) Good ______________.
My name is Angelica Garcia Aragon.
2) I have a ______________to make.
3) This morning, I was in your ________________.
4) I’m sorry to say this, but the _______________ was dirty.
I think you should improve the clean service.
5) Please contact me by my ___________ number
6) ___________ you.
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2. Telephone complaint voicemail 1
3rd Grade
Unit 1 P1
II. Answer the following questions.
What was the voic about?
Is the voic formal or informal?
3. How was the girl’s attitude?
4. What was the purpose of the voic ?
About an apology  About a hospital
About a bad service
 Formal (Follow strict rules and a pre-established channel)
 Informal (It’s flexible and easy to understand, e.g. conversation between friends)
Respectful Aggressive/Rude Sympathetic  Honest
 Congratulate  Complain  Ask for help
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3. Telephone complaint voicemail 1
3rd Grade
Unit 1 P1
III. Rewrite the voic according to the parts of the complaint.
Background
(Describe the situation)
Body
(Motive or Reason for the complaint)
Solution
Closing
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